Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
This position is an integral part of the Front Office
operations including; assigning rooms according to guest request and
preferences whenever possible; coordinating group pre-registration;
pre-registering designated guests and prepare key packets; reviewing/
tracking/accommodating requests for room/check-out changes when possible;
communicating status to appropriate staff; confirming reservations and
cancellations; verifying and adjusting billing for guests; processing guest
check-ins/check-outs; securing valid payment; identifying any over-commitments;
performing duplicate reservation checks; blocking rooms; running daily reports;
following up with guests to ensure their requests or problems have been met to
their satisfaction and assisting the Front Desk as necessary.
The ideal candidate must have at least two years' experience
as a hotel front desk or guest service agent and be familiar with Front Office
standards of operation. Applicants must be able to work on their own
initiative, have a customer service focused attitude, be detail-oriented with
excellent communication skills and be able to cope in a busy environment Strong
knowledge of Opera, PBX, MICROS and MARSHA are also requirements for the
position. Candidate must be available to work weekends, evenings, days,
overnight shifts and holidays.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.