Guest Service Agent Russian/ German/French/Italian Speakers
About the job
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
•Offer consistently professional, friendly, warm and engaging service
•Give a warm welcome and check in guests taking into account the established SOPs
•Check out of departing guest in accordance with the established standards
•Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
•Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
•Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
•Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
- Number of positions: 3
- 1700 AED
- Accommodation in 4* Hotel Al Barsha 1. Sharing room with 1 more person.
- Duty meal, uniform, health insurance, visa, tickets ones in 2 years.
- Department: Reception
About you
Minimum 1 year experience in a similar position. Previous experience in a 5 star hotel chain using PMS is a must (Protel or Opera)
- Language required: English. German, French, Italian, Russian, and Spanish are a plus
The company
Grand Cosmopolitan Hotel is a 5-star hotel, ideal for holidaymakers and business executives looking for a property that offers premium standards in a trendy and relaxing setting.
The hotel is well-designed with spacious & modern rooms, an in-room management system, business desks, flexible and modern conference rooms, three dining outlets, and recreation and leisure facilities for both adults and children.
The hotel is well-designed with 235 spacious & modern rooms & suites ranging from 42 m² to 188 m².
A floor is dedicated to smokers & four rooms have been fitted & equipped for guests with special needs.
THE RESTAURANTS
Our venue’s variety ensures that guests can spend a relaxing time whilst browsing the web, finalizing a business deal with partners or enjoying family time.
From Starbucks (TM) favorite products at Americano Cafe & Lounge, a rich buffet at Gardenia Brasserie or shisha at Pacifico Terrace to having dinner in the comfort of your room, you will find your favorite place to enjoy our Chef’s specialties.
AMERICANO CAFÉ & LOUNGE
Located in the heart of the lobby under the impressive atrium. It is your ideal place for business meetings, a light meal & an afternoon dessert.
GARDENIA BRASSERIE
All-Day dining where the expansive international breakfast buffet is bursting with global flavors & rich set menus are available for lunch & dinner.
PACIFICO TERRACE
Located on the rooftop by the pool, It serves modern Mediterranean food & shisha in a casual atmosphere with a chilled-out vibe.
THE FACILITIES
INFINITY ROOFTOP POOL
An adult temperature-controlled infinity pool with its built-in jacuzzi is the ideal place to soak in the sun and relax whilst admiring Dubai’s views.
KIDS POOL & OUTDOOR PLAYGROUND
The little ones are guaranteed non-stop entertainment, giving their parents time to relax.
A low-depth, shaded, temperature-controlled pool awaits them away from the adult's pool to enable them to have fun in a safe and supervised environment.
COMPUTER GAMING ROOM
Regardless of age, game lovers will enjoy the latest in the gaming world having their individual sessions as well as various tournaments.
MATRIX FITNESS CENTER
Designed for professionals and keep-fit seekers, the 200sqm fitness center –open 24 hours, is equipped with the latest, sophisticated yet user-friendly Matrix equipment.
RAYYA WELLNESS
Our partnership with Rayya Wellness Spa enables us to provide professional treatments in a tranquil and serene environment.
Five individual massage suites and one suite for couples are available, all with their own shower. Sauna and steam rooms are available in changing rooms.
THE MEETINGS & EVENTS
Cosmopolitan Grand Ballroom offers 250 square meters of pillar-less space with floor-to-ceiling windows, holding up to 200 guests. It is also divisible into four soundproof sections for smaller events. Versatile set-up and dining options are available to make your event successful.
We understand the importance of hosting a productive meeting. Our bespoke meeting rooms are designed to provide intimate surroundings to foster creativity and productivity, whether it is a roundtable discussion, a presentation, or a team-building activity.
Guest Service Agent Russian/ German/French/Italian Speakers
Full-time, More than 1 year
Start Date: