Guest Services Agent - Front Office  前厅部宾客服务员

[{{ $ctrl._job.status.name | translate}}] Guest Services Agent - Front Office 前厅部宾客服务员
Grand Hyatt Beijing

Posted
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Job description

  • To assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel.
  • Provides a courteous and professional service at all times.
  • Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
  • Ensures high standards of personal presentation & grooming.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Exercises responsible management and behaviour at all times and positively representing the hotel and Hyatt International.
  • 协助前厅部经理通过管理前厅部实现品牌承诺。

  • 任何时候都提供礼貌专业的服务。
  • 礼貌、高效的处理员工的咨询,不能立即解决的投诉或问题应及时汇报并反馈跟进结果。
  • 始终保持良好的个人形象和仪容仪表。
  • 与客人及同事保持良好的工作关系。
  • 以身作则,率先垂范,任何时候都展现出酒店和凯悦国际的良好形象。


Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 years work experience hotel operations. Good customer service, communications and interpersonal skills are a must.   

最好有旅游或酒店管理相关专业本科或专科学历。至少1年酒店工作经验。良好的对客服务意识及沟通和人际交往能力。 

Requirements

See description

Details

Job type
Full-time
Location
Beijing, China
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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