Host - Front Desk

[{{ $ctrl._job.status.name | translate}}] Host - Front Desk
Grand Hyatt Chengdu

Posted

Job description

Description

  • Delivers the brand promise and provide exceptional guest service at all times.
  • Provides excellent service to internal customers as appropriate.
  • Be familiar with the hotel’s products and services and policies.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

Qualifications
  • Delivers the brand promise and provide exceptional guest service at all times.
  • Provides excellent service to internal customers as appropriate.
  • Be familiar with the hotel’s products and services and policies.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

Requirements

See description

Job type
Fulltime job
Location
YanShiKou ShangQuan, Chengdu Shi, China
Department
Other
Starting in
As soon as possible

Other suggested jobs

Other jobs
Spa Manager
Guanacaste, Costa Rica
Sales Manager - 销售部经理
DongDan, Beijing, China
Restaurant Server - Cure Bar & Bistro
Northwest Washington, Washington, DC, United States
View 3787 other offers