Host - Front Desk

[{{ $ctrl._job.status.name | translate}}] Host - Front Desk
Grand Hyatt Chengdu

Posted

Job description

Description

  • Delivers the brand promise and provide exceptional guest service at all times.
  • Provides excellent service to internal customers as appropriate.
  • Be familiar with the hotel’s products and services and policies.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

Qualifications
  • Delivers the brand promise and provide exceptional guest service at all times.
  • Provides excellent service to internal customers as appropriate.
  • Be familiar with the hotel’s products and services and policies.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered

Requirements

See description

Job type
Full-time
Location
YanShiKou ShangQuan, Chengdu Shi, China
Department
Other
Starting in
As soon as possible

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