Lead Host-Front Office

[{{ $ctrl._job.status.name | translate}}] Lead Host-Front Office
Grand Hyatt Chengdu

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Job description


  • Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times.
  • Ensures Front Office associates provide excellent service to internal customers as appropriate.
  • Assists in greeting and checking-in VIP and Long Stay guests.
  • Ensures that all Front Office associates are aware of current promotions, policies and other important information.
  • Ensures that all Front Office associates are familiar with the hotel’s products and services.
  • Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Spends time in Front Office areas to ensure that the area is managed well by the respective team and deliver the brand promise.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
    Co-ordinates VIP movements with relevant Departments as advised




See description

Job type
Fulltime job
YanShiKou ShangQuan, Chengdu Shi, China
Starting in
As soon as possible

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