Assistant Manager - Front Office - Grand Hyatt Shenzhen

[{{ $ctrl._job.status.name | translate}}] Assistant Manager - Front Office - Grand Hyatt Shenzhen
Grand Hyatt Shenzhen

Posted

Job description

 

 

 

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

 

Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.

 

Establishes a rapport with guests and maintains good customer relationship.

 

Implements consistent guest recognition programmes and maintain a relevant guest history database.

 

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

 

Maximises employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

 

Ensures that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

 

Network/ Built rapport with the competitor to keep informed on the market’s performance and provide any feedback to the Yield team

 

 

 



Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Spends time in Front Office areas during peak periods to ensure that the area is managed well by the respective team and delivers the brand promise.

Establishes a rapport with guests and maintains good customer relationship.

Implements consistent guest recognition programmes and maintain a relevant guest history database.

Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Maximises employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that the Front Office operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

Network/ Built rapport with the competitor to keep informed on the market’s performance and provide any feedback to the Yield team


Requirements

See description

Details

Job type
Full-time
Location
Shenzhen, China
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

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