Front Office Agent (m/f)
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Front Office Agent (m/f)

Real Oeiras

Posted

Expired

Front Office Agent (m/f)

About the job

PRINCIPAIS RESPONSABILIDADES
- Realizar ou colaborar na receção e acolhimento clientes;
- Prestar informações sobre os serviços do Hotel e as atrações turísticas e locais de interesse localizados perto da Unidade;
- Atender e auxiliar os clientes, esclarecendo as suas dúvidas e acedendo aos seus pedidos tanto quanto possível;
- Realizar o atendimento telefónico de clientes;
- Efetuar o Check In e Check Out de clientes;
- Outras tarefas inerentes à função (fecho de turno e caixa, elaboração de relatórios, controlo de stock bar e outros materiais da secção)
- Encaminhar os clientes para diversos Outlet’s da Unidade;
- Utilizar o software Opera nos diferentes processos de Front Office;.

QUEM PROCURAMOS
- Conhecimentos do software Opera (preferencial);
- Conhecimentos de Informática na ótica de utilizador;
- Experiência em funções semelhantes;
- Domínio da língua inglesa;
- Sentido de responsabilidade e trabalho de equipa;
- Facilidade de relacionamento interpessoal;
- Dinamismo, Organização e Proatividade;
- Disponibilidade Imediata;

O QUE OFERECEMOS
- Admissão imediata;
- Integração de Grupo Hoteleiro sólido e em crescimento;
- Vencimento adequado à função;
- Seguro de saúde após 6 meses de vinculo contratual.

About you

  • Languages required: Portuguese and English.

The company

Real Hotels Group results from the merger, in 2020, of two national hotel groups, the owners of the REAL brand and NEWPALM, operator of IHG’s Holiday Inn Express, becoming the largest merger of the Portuguese hotel industry in last decade, with 16 hotels and 2,100 rooms, spread over Lisbon, Porto and Algarve.

REAL hotels emerged in the 90s, when the world was ruled by change and globalization and, contrary to all trends, a team of professionals led by João Bernardino Gomes, bet on Portugal and Excellence, giving rise to the REAL hotel group, opening its first unit in the center of Lisbon, the Real Parque Hotel, which has become one of the reference hotels in the capital. In 2019 the Group already had 10 hotels in Portugal.

HOLIDAY INN EXPRESS Hotels were born in 2009, being the vision of the brand to establish itself in the main cities of the country, having arrived in 2019 with 6 hotels in Lisbon and Porto. PALMINVEST is considered one of the hotel groups with the highest investment growth in Portugal and the main partner of InterContinental Hotels Group in the region.

With the merger, we also make history and keep pace with its evolution. We follow the market, diversify our products and complement our offer, giving access to new experiences appropriate to each moment of life, anticipating the expectations, needs, and motivations of those who seek us, having a unique and attractive story to tell.

We are proud of who we are and believe, in what we build, and in the way we do it every day. This is our biggest flag because we know that our history will always be different from the others, trying to offer the best that our country has and what the global client is looking for – Unique Experiences! Those that will always have a sequel, because a good story never ends.
These are just some of the many options that Real Hotels Group has to give you.
We invite you to experience the best of Portuguese and international cuisine, multifunctional rooms with natural daylight where you can create all sorts of events, a world of sensations that you can find in any of our Spas - Real Spa Therapy, among many other services and activities.

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Expired

Front Office Agent (m/f)

Oeiras, Portugal

Full-time, 12 months

Start Date:

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