[{{ $ctrl._job.status.name | translate}}] At Your Service Agent
Grosvenor House, A JW Marriott Hotel

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Job description

Be Part of Luxurious International Brand. Start Your Journey With Us.

At the Grosvenor House, A JW Marriott Hotel we are looking for an enthusiastic At Your Service Agent to join our At Your Service team.

Your responsibilities would be the following:

-To serve as the main point of contact for all guest requests and needs
-To answer calls in courteous and efficient manner using the correct telephone etiquette
- To dispatch guest requests
- To follow up with guests to ensure their satisfaction with result
- To have knowledge of the property, hotel, staff and services
- To be knowledgeable of the surrounding area; have a through knowledge of the guest rooms, including: view, amenities, features, types, etc


- Strong communication skills in English (verbal, listening, writing)
- Pro-active and reliable
- Able to work alone and within a team
- Innovative
- Previous Front Office/Call Center experience is preferred
Job type
Fulltime job
London, United Kingdom
Back Office
Starting in
As soon as possible
Other benefits
Uniform & Dry cleaning, Meals on duty, Hotel Room Discounts with Marriott worldwide

Grosvenor House, A JW Marriott Hotel

Grosvenor House, A JW Marriott Hotel is one of London’s most iconic hotels. Centrally located in the heart of London overlooking Hyde Park in exclusive Mayfair, it holds one of the capital’s most desirable addresses in ‘Park Lane’. With a rich history and built to the designs of L. Rome Guthrie and Sir Edwin Lutyens from 1927 and 1929, Grosvenor House, A JW Marriott Hotel has long held its position as a leader in Central London luxury hotels.

The hotel boasts 496 luxurious guest rooms including 73 suites, and offers a wide array of culinary experiences, from elegant, award-winning afternoon tea or a glass of Champagne in The Park Room to an evening cognac at the The Library Bar. For a fantastic dinner, JW Steakhouse embodies the hotel’s historical American connections, allowing guests to indulge in London’s finest steaks in a classic American steak house setting. For a more traditional British setting, enjoy a delicious international meal at Corrigan’s Mayfair. For a drink, enjoy one of the many Bourbons on offer at the Bourbon Bar or experience the famous Red Bar and its unique cocktails.

Near to everything, convenient for everyone, the hotel has an unrivaled range of entertaining space. With 20 meeting rooms in 86 Park Lane including the famous Great Room and the Ballroom, totaling 5,660 square meters, it is one of the most flexible and elegant venues in London for a business or social event, whether entertaining on the grandest scale or working one to one.

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