[{{ $ctrl._job.status.name | translate}}] Night Auditor
Grosvenor House, A JW Marriott Hotel

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Job description

Start Your Journey With Us

Grosvenor House, A JW Marriott Hotel welcomes you with luxury accommodation, 5-star amenities and an absolutely extraordinary location. Overlooking Hyde Park, this iconic hotel is a unique blend of 1920's style and 21st century comfort. Located in the glamorous Mayfair, this is one of London's most desirable addresses, with the West End and Knightsbridge just a short stroll away.

Night Auditor
Are you passionate to deliver exceptional service? Are you looking for a new challenge in a luxury environment? Would you like to be part of a dynamic international company?
We are looking for someone who is able to work in a team, enjoys working in a fast paced environment and is willing to engage with guests. One year experience in a similar hotel/restaurant is desirable.

Night Auditor Job Summary
As our new Night auditor, you will be required to:
A positive personal image is presented to the customer at all times whilst wearing the correct uniform and the adhering to the grooming standards.

The needs of the customer are kept in balance with those of the organisation

Feelings expressed by the customer are responded to appropriately and professionally, communicated and recorded as per hotel procedure.

Methods of communication are adapted to meet the needs of the customer

All visitors are received and offered assistance in the appropriate manner.

To deal with daily VIP arrivals, in-house and departure lists and to make sure all special services or requirements are offered in accordance with the VIP’s previous guest history and any special requests from the guest or their company.

Service is maintained when systems go wrong, complete “offline” procedures are used.
To be familiar with all Hotel Facilities and times of operation.

Telephone calls are answered promptly and within 3 rings and clearly in a polite and helpful manner.
The needs of the caller are correctly identified and dealt with accordingly with the correct information being supplied.

Liaison occurs with all relevant departments when a room move is required.

All booking enquiries are handled in a professional manner and are used as a sales opportunity; to be aware of the Hotel availability and to input and amend reservations as required.

Customers are provided with confirmation of booking, and any unconfirmed bookings are dealt with according to Hotel and Departmental standards.

Requirements

• All equipment is operated in line with the trained instruction, being familiar
with the operations of OPERA, MARSHA and espresso system; ensuring
quick and accurate amendment of guest information, check in and check
out
• Blind drop to be done as per hotel policy and a good stock of cash for the
float to be maintained
• Ensure complete preparation of the Front Desk for the arrivals of the day as
per checklist
• A safe and secure environment for customers, staff and visitors is
maintained
• Equipment is maintained in a clean working condition and faulty are to be
reported as per hotel procedure
• Personal organisation and that of the work area is maintained to assist
workflow.
• Products and services are explained to the customer at all appropriate
times.
• All C. in/out are carried out in a courteous and efficient manner ensuring
the correct room allocation and Marriott Brand Standards and procedures
are executed
• Prompt responses is given to the service needs of customers and solutions
delivered
• Service reliability is improved through obtaining customer feedback and
working with colleagues.
Job type
Full-time
Location
London, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Other benefits
Meal on duty, uniform & laundry, health and life insurance, rooms and F&B discounts worldwide

Grosvenor House, A JW Marriott Hotel

Grosvenor House, A JW Marriott Hotel is one of London’s most iconic hotels. Centrally located in the heart of London overlooking Hyde Park in exclusive Mayfair, it holds one of the capital’s most desirable addresses in ‘Park Lane’. With a rich history and built to the designs of L. Rome Guthrie and Sir Edwin Lutyens from 1927 and 1929, Grosvenor House, A JW Marriott Hotel has long held its position as a leader in Central London luxury hotels.

The hotel boasts 496 luxurious guest rooms including 73 suites, and offers a wide array of culinary experiences, from elegant, award-winning afternoon tea or a glass of Champagne in The Park Room to an evening cognac at the The Library Bar. For a fantastic dinner, JW Steakhouse embodies the hotel’s historical American connections, allowing guests to indulge in London’s finest steaks in a classic American steak house setting. For a more traditional British setting, enjoy a delicious international meal at Corrigan’s Mayfair. For a drink, enjoy one of the many Bourbons on offer at the Bourbon Bar or experience the famous Red Bar and its unique cocktails.

Near to everything, convenient for everyone, the hotel has an unrivaled range of entertaining space. With 20 meeting rooms in 86 Park Lane including the famous Great Room and the Ballroom, totaling 5,660 square meters, it is one of the most flexible and elegant venues in London for a business or social event, whether entertaining on the grandest scale or working one to one.

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