Reception Manager - Grosvenor House Suites by Jumeirah Living
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Reception Manager - Grosvenor House Suites by Jumeirah Living

About the job

About Jumeirah

 

Grosvenor House Suites is the newest luxury establishment on Park Lane, offering residences that combine the best of five star service with the privacy and discretion of having one’s own Mayfair property. Managed by Jumeirah Living, the 130 fully equipped serviced Suites range from studios to 1, 2, 3 bedroom Suites, 4 London Suites and 4 super luxury Penthouses; of which one being the 5-bedroom Grosvenor Penthouse, offering truly personalised touches for effortless living. Whether for short, mid-term or extended stays, Grosvenor House Suites feature cutting-edge technology, sumptuous finishes and contemporary design to provide guests and residents with the exceptional, world-class luxury service for which Jumeirah is renowned, in a home away from home.

 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.   

 

About the role

 

We are currently recruiting for a Reception Manager to join the Front Office Team, offering a highly specialised personalised service to our residents and guests. 

 

You will be responsible for ensuring the smooth and efficient operation and coordination of the Reception team, ensuring optimum profitability and guest satisfaction, and adhering to the standards of service required in accordance with the company and apartment policies, procedures and objectives.

 

Some of the main duties will be to ensure that:

  •   To ensure through effective supervision that all services offered in the Reception are always available, and are carried out with the utmost efficiency and courtesy as per the guidelines established and documented in the Rooms Operations Manual. 
  • To ensure the team are fully aware of the operating standards, mystery shop criteria and Emotional Audit criteria. Making sure that spot checks and audits are in place to ensure the targets are met
  • To effectively handle and resolve any guest problems or complaints and keep Senior Hotel Management informed 
  • The Departments’ stationary orders are submitted in timely manner  and all required stationary is supplied at all times 
  • Overseeing the Upselling program, submit monthly results and propose monthly targets 
  • All policies regarding authorisation or credit cards, taking payments and cash handling are trained and followed 
  • To ensure that effective training programmes are planned for department colleagues, according to mandatory training requirements and individual development plan in conjunction with the Learning & Development Manager and Departmental Trainer
  • To ensure productivity and morale is maximised within the department and that GHA guidelines and local legislation is adhered to

 

 

 

About you

To be successful you will need to have experience in an Assistant Reception Manager or Reception Manager role, within 4 or 5* hotel and be competent in the use of the Opera system.


Flexibility is a must as you will be required to cover shifts over the weekend or during the night when needed.


Personality is the key to these roles, as is a genuine passion for world class personalised service. We want people who are confident, have excellent command of the English language - written, reading and spoken; are able to multi task, undertake duties outside of the normal job description, are easy to be around and can really contribute to shaping this new era of Jumeirah living.


If this sounds like you and you are passionate about providing thoughtful and generous service to guests, are ambitious, hardworking and take a genuine interest in people, we would like to hear from you.


About the benefits

Jumeirah believes in paying the best for the best and so an attractive salary plus benefits is offered for the positions.  This is a fabulous opportunity to join a luxury hospitality operator with ambitious future expansion plans.

About you

See description
  • Language required: English.

The company

Grosvenor House Suites by Jumeirah Living offers a luxurious and sophisticated lifestyle at London’s most exclusive address. Enjoy the services of a luxury serviced apartment, with the discretion, comfort and security of a private Mayfair residence.

130 suites from studios through to one, two, three and four bedroom suites as well as four, four and five bedroom Penthouses are the epitome of British design chic, where home is nothing less than an elegant and refined experience.

No detail has been spared in the appointment of these magnificent contemporary residences. From daily maid service to state of the art technology and 24 hour Concierge, these stylish suites feature everything that you would expect from luxury five star services, yet personalised to your individual requirements.

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Reception Manager - Grosvenor House Suites by Jumeirah Living

London, United Kingdom

Full-time, Indefinite

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