Executive Housekeeper - Grosvenor House Suites by Jumeirah Living
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Executive Housekeeper - Grosvenor House Suites by Jumeirah Living

About the job

Overall Job Responsibility

 

To plan, organize and supervise all Housekeeping activities. To set the standards of cleanliness and maintenance of all operations. To maintain the luxury suites’ policies and procedures as agreed by the Management in accordance with the business plan.

 

Main Duties

  • To oversee and manage the entire Housekeeping team ensuring they are adhering to five star standards at all times.
  • To complete appraisals with the team and provide feedback.
  • To seek and recruit new talent for the Housekeeping team.
  • Work towards building a strong team who are engaged with the work that they carry out and the departmental goals.
  • Provide clear direction for the team and work with other Managers to ensure smooth operation of the department and hotel function.
  • To strive to achieve the highest standards of cleanliness in guest rooms and public areas at all times.
  • To ensure that all guest requests are handled efficiently and professionally at all times. To ensure that requests are carried out within the 10 minute standard.
  • To ensure all services offered in the Housekeeping Department are available in line with procedure including turndown service.
  •  To liaise with the Engineering Department to ensure that all repairs and maintenance work is carried out to the standards required.
  • To liaise with Front Office on forecasting. VIP arrivals and ensure the smooth flow of communication between the Departments.
  • To conduct regular inspections throughout the suites to assess cleaning standards.
  • To be responsible for setting and reviewing the standards and set up of guest supplies utilized in the suites and ensure proper ordering and storage procedures.
  •  To ensure correct cleaning materials are specified for guest rooms and proper ordering and usage procedures are implemented.
  • To ensure adequate equipment is available (vacuum cleaners, extra beds, irons and boards, cots etc) at all times.
  • To ensure colleagues are fully trained in operating the equipment. 
  • To liaise with Engineering to ensure pest control programmes are maintained.  
  • To notify Front Office on a daily basis of any skips or sleeps from the discrepancy report.
  • To ensure that all VIP suites and show suites are checked prior to arrival.
  • To ensure that all service areas are stocked, tidy and inspected on a regular basis. 
  • To plan regular spring cleaning programmes liaising with the Engineering Department to prolong longevity of soft furnishings.
  • To assist in all refurbishment programmes and ensure that snagging is carried out and completed.
  • To monitor standards of contract cleaners, valet and laundry companies.
  • To co-ordinate and plan cleaning schedules for both Front of House and Back of House areas.
  • To ensure flower arrangements meet standards of the suites and guest requirements.
  • To ensure quality controls are implemented for all fresh flowers and plants inside and outside the suites.
  • To ensure that all colleagues attend Company Orientation and Departmental Orientation training.
  • To ensure there is an assigned departmental trainer in the department.
  • To ensure that all department members receive initial and on-going training in all aspects of Housekeeping operations for which they are responsible.
  • To ensure Linen inventories are carried on regular basis.
  • To ensure line par stocks are maintained and plan ordering of new linen, ensuring adequate supplies of linen is available as needed.
  • To ensure colleague uniforms are purchased, maintained and secure at all times.
  • To ensure seamstress service is available.
  • To ensure standards of pressing is consistent, providing the guest with a high quality finish at all times.
  • To ensure that any guest complaints, reimbursements are handled effectively within the guidelines set by the suites.
  • To ensure cashiering and lost property procedures are handled as per standards and all records are kept up the date.

 

 

Essential

·         Minimum of 3 years’ experience in an Executive Housekeeper role - ideally within in a five star hotel or luxury serviced suites

·         Knowledge of the Opera System

·         Organized and disciplined, dedicated and loyal

·         Has excellent written and verbal English skills


About you

See description
  • Language required: English.

The company

Grosvenor House Suites by Jumeirah Living offers a luxurious and sophisticated lifestyle at London’s most exclusive address. Enjoy the services of a luxury serviced apartment, with the discretion, comfort and security of a private Mayfair residence.

130 suites from studios through to one, two, three and four bedroom suites as well as four, four and five bedroom Penthouses are the epitome of British design chic, where home is nothing less than an elegant and refined experience.

No detail has been spared in the appointment of these magnificent contemporary residences. From daily maid service to state of the art technology and 24 hour Concierge, these stylish suites feature everything that you would expect from luxury five star services, yet personalised to your individual requirements.

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Executive Housekeeper - Grosvenor House Suites by Jumeirah Living

London, United Kingdom

Full-time, Indefinite

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