Front Office Internship
Front Office Internship

Grupo Pulitzer Hoteles

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Front Office Internship

About the job

The Pulitzer Hotel Group is looking for hospitality students to complete an internship in the Front Desk Department. The chosen candidate will enjoy a great opportunity to work in one of the most vibrant design hotels in Barcelona.

➢Main Responsibilities:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit.
Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns.
Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.

About you

Students or graduates related to Tourism / Hospitality Management from around the world.
Friendly and guest-oriented. Strong verbal and written communication skills. Good knowledge of Spanish and English languages. Other languages are a plus. Being a genuine ambassador with a "Yes, of course!" attitude.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Language required: English. Spanish is a plus

The company

Design hotel located right next to Plaza Catalunya in the centre of Barcelona. The Pulitzer Barcelona has a stylish restaurant with a wonderful little patio, as well as a rooftop terrace offering tapas, cocktails and life music. The Pulitzer has become one of the leading meeting points in town.

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Front Office Internship

Barcelona, Spain

Internship, 6 months

Start Date:As soon as possible