[{{ $ctrl._job.status.name | translate}}] Director of Housekeeping
Habtoor Grand Resort, Autograph Collection

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Job description

Property Description:
Habtoor Hospitality is the Middle East’s longest established hospitality group known for its exemplary service, unique properties, and pioneering new projects. The group takes great pride in the fact that whilst its foundations lie in the UAE, the company operates on a global scale through worldwide luxury brand partnerships.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Autograph Collection, an evolving ensemble of strikingly independent hotels. Exactly like nothing else, each destination has been selected for its quality, bold originality, rich character and uncommon details. Designed for the independent minded traveler seeking an escape from the predictable.

Job Summary:

Director of Housekeeping is responsible for all Habtoor Grand Resort housekeeping and laundry functions, cleaning, handling guest supplies, linen equipment, and work orders to Engineering department.

Key Responsibilities:

Operational
• Supervises the maintenance and appearance of guests’ rooms, cleanliness of back of house common areas and public areas and sees that all housekeeping personnel are carrying out the duties assigned to them, as per standards of a five star hotel.
• Oversees daily Housekeeping and Laundry operations and ensures compliance with all housekeeping policies, standards and procedures.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Effectively implements new cleaning techniques, supplies and equipment.

Guest Satisfaction
• Understands the customer’s perception of cleanliness and ensures housekeeping associates strive to meet or exceed guest expectations and help build customer loyalty. Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints
• Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters

Human Resources
• Participates in the hiring, development and retention of a diverse workforce to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
• Participates in the associate performance appraisal process, providing feedback as needed.
• Actively solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.

Financial
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages the department’s controllable expenses to achieve or exceed budgeted goals.

Requirements

Candidate Profile
• High School diploma or equivalent required. Degree in Hospitality field preferred
• Excellent written and verbal English communication skills. Other language skills are a plus.
• Two years managerial experience is required with a minimum of seven years’ experience in Housekeeping department at 5 star level hotel.
• Advanced computer skills
• This position requires full mobility, continuous movement and the ability to lift and/or carry up to 25 pounds
• Ability to manage in a high-pace and dynamic operations demonstrating following competencies:
Embedding Company Culture
Enhancing Hospitality
Communicating with Impact
Connecting and Synergizing Teams
Delivering Results
Initiating and Sustaining Change
Developing Talent
Strategic Vision
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Housekeeping
Languages
English
Starting in
As soon as possible
Latest start date
June 2019
Duration of the contract
Indefinite
Pay range
Competitive benefits
Accommodation
Company housing
Other benefits
Attractive Benefits

Habtoor Grand Resort, Autograph Collection

Boundless elegance and refined service await you at the Habtoor Grand Resort, Autograph Collection. You'll find our luxury hotel just moments away from Jumeirah Beach Residence (JBR) -home to The Walk, which offers a wide variety of shopping and dining options. Dubai Marina is close by as well. Unwind in one of our beautifully designed hotel rooms and suites, which boast sophisticated design, plush bedding, free Wi-Fi and lighted makeup mirrors in the bathroom - as well as views of the beach or the resort garden. Visit one of our many on-site restaurants, serving succulent steak, Italian classics and more.

Enjoy a dip in one of our three pools, or host your next event with us in Dubai, and take advantage of our versatile venues and exceptional planning services. And be sure to schedule some time for a little relaxation at our resort spa after a day spent exploring JBR or lounging on the beach.

All of us here at the Habtoor Grand Resort, Autograph Collection look forward to making your visit unforgettable.

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