[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager


Job description

In search for an experienced, positive and talented Guest Relations Manager to join our fantastic Team!

The ideal Guest Relations Manager has:

- A minimum of 4 year experience in a similar role and within a fast paced environment; Experience in a luxury venue would be a distinct advantage;
- Excellent knowledge of OpenTable;
- Passionate about delivering excellent guest experiences with a friendly disposition to smile;
- Exceptional service standards with attention to detail and experienced in guest profiling and recognition;
- Leadership and delegation skills including the ability to train and mentor the Reception Team;
- Impeccable appearance and interpersonal skills with a good command of English is essential;
- Ability to work under pressure and willingness to work as part of a team;
- Availability to work full-time and be flexible;
- Proof of eligibility to work in the United Kingdom.


Hakkasan Group is a worldwide hospitality company with establishments located across the United States, Europe, Middle East, and Asia - for more information, visit www.hakkasangroup.com
Job type
London, United Kingdom
Management, Guest Relations
Starting in
As soon as possible
Contract duration
More than 1 year
Pay range
Competitive + Bonus + Incentive
Accommodation is not provided
Other benefits
To the successful candidate, we offer competitive salary and attractive benefits packages, including company-wide opportunities, outstanding career orientated training & development, excellent food & beverage discounts, pension scheme, life assurance cover and above all, an exciting and motivating working environment!


Hakkasan was founded in London in 2001 and has since become one of the world’s most distinguished global restaurant, lounge and nightlife brands.

Executive Head Chef Tong Chee Hwee has led the Hakkasan kitchen since its inception, and his dedication to Chinese cuisine has achieved the group numerous awards including multiple Michelin stars at Hakkasan locations across the world. Leading Hakkasan’s global culinary expansion is International Executive Chef Ho Chee Boon, a Michelin-starred chef with over 24 years’ experience. His traditional techniques use fresh local ingredients to ensure his contemporary dishes retain the essence of conventional Cantonese cuisine. With signature dishes such as the Roasted silver cod with Champagne and honey to the Crispy duck salad, his international expertise creates an impressive epicurean experience.

Other suggested jobs

{{:: 'Guest Relations Executive' | ellipsis : 40 : true }}

{{:: 'The Berkeley' | ellipsis : 35 : true }}

{{:: 'Guest Relations Manager' | ellipsis : 40 : true }}

{{:: '100 Queen\'s Gate Hotel, Curio Collection by Hilton' | ellipsis : 35 : true }}

{{:: 'Reception Manager' | ellipsis : 40 : true }}

{{:: 'Brasserie Zedel' | ellipsis : 35 : true }}

{{:: 'Illy Coffee Shop Supervisor' | ellipsis : 40 : true }}

{{:: 'Park Plaza Westminster Bridge London' | ellipsis : 35 : true }}