Quality Manager
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Quality Manager

HiGuests Dubai

Posted

Expired

Quality Manager

About the job

Hello HiGuester, nice meeting you!
We are a thriving start up, growing super fast, and looking to hire enthusiastic experts in the hospitality sector. We want rising stars that believe in our project, in our vision, to become the leading rental management company in the Middle East and India. We are looking for people to add value, take part in our journey and building a tech enabled services giant.
HiGuests manages form A to Z the whole experience of the Host and the Guest. From designing and furnishing to publishing the listings in different portals like Airbnb, Booking.com or Expedia to welcome the guests in each city to make sure they enjoy an unforgettable stay in our apartments.
HiGuests has been awarded top 20 tourism in the world by the UNWTO, top 5 rising start-up in Barcelona by ACCIO and we secured investment from reputable and knowledgeable experts in tourism, real estate and travel.

We are looking for passionate Quality Manager to ensure all properties meet the highest quality standard and to guarantee that the room attendants are trained on apartment presentation, cleaning and chemical usage.

Main Responsabilities:

Property management
• Inspect vacant properties and check all fixtures, fittings, and appliances to ensure compliance to quality standards and take action as necessary
• Give notice to close and/or release apartment calendars in case they meet/do not meet the quality standards
• Coordinate routine checks on vacant apartments in order to guarantee highest quality standards at all time
• Be aware of any maintenance issues, coordinate with Housekeeping manager and follow up on their resolution
• Schedule and coordinate small to large maintenance jobs in apartments undergoing inspection
• Inspect the cleanliness of the property, presentation of all china, glass, and silver
• Update master inventory whenever required
• Replenish or replace missing items such as decorations, cutlery, utensils, etc.
• Keep track of all properties’ seniority, in order to prioritize their inspections
• Follow up on household appliance warranties in case of repairs or replacements
• Detect consistent issues in the properties with a focus on prevention and improvement
• Operate within host budgets for large repairs
• Managing and overlooking inspections on assigned floors

Employee Relations
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Participate in daily briefings to insure an up-to-date knowledge of all departmental tasks
• Lead training and development of the Housekeeping team alongside the Housekeeping manager
• Ensure ongoing trainings for room attendants on SOPs, safety and security and chemical usage

Administrative tasks
• Maintain good communication and work relationships in all areas and with external customers and suppliers
• Competent in property management systems
• Ensure that all reports, task sheets, etc., are filed accordingly
• Coordinate with other departments wherever necessary

About you

Experience
• Minimum 2 years of experience working in a 4-5 star hotel environment.
• A minimum 1 years of quality management experience
• Previous working experience in the Middle East is beneficial
• Housekeeping and chemical knowledge is mandatory
Skills
• Fluent in English
• Excellent knowledge of housekeeping chemicals and cleaning techniques
• Must be able to motivate and train the team
• Leading by example and inspire the team to do their best
• Stain and material treatment
• Linen and fabric knowledge
• High level of commercial awareness and cost control capabilities
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Strong organizational, budget management, and problem-solving skills
• Familiar with Property Management Systems
  • Language required: English. Arabic, Hindi, and Russian are a plus

The company

The HiGuests family started when two friends from Barcelona realised the huge amount of hassle arranging all the logistics of renting properties on Airbnb. The HiGuests family work hard and are passionate about taking care of your home as though it were our own. Our customers will not be aware of the process, and we will ensure your guests enjoy the best stay possible.

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Expired

Quality Manager

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:

Latest start date:

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