[{{ $ctrl._job.status.name | translate}}] Pub Manager
Hilton Abu Dhabi Hotel

Posted

Job description

A Pub Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a Pub Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maintain an effective bar service with an emphasis on high quality, efficient service.

Check that Guest service standards are set, implemented and monitored, and continuously evaluated

Set-up of the outlet in accordance with the pre-determined standards of the operation

Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly

Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it

Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied

Ensure all Team Members are impeccably presented and adhere to the correct uniform standards

Evaluate the performance of the Team ensuring the highest standards of service are given at all times

Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner

Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar

Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures

Adhere to the Company disciplinary policy when necessary

Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence

Complete all necessary administration in accordance with Company procedures relating to all staff members

Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office

Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained

Meet or exceed the monthly drink profit margin target

Requirements

A Pub Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Customer Service experience in supervisory or above capacity
A warm personality, attentive and smartly presentable
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
A medium level of IT proficiency is required
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in similar role
Passion for delivering exceptional levels of Guest service
Job type
Full-time
Location
Abu Dhabi, United Arab Emirates
Department
F&B service
Languages
English
Starting in
As soon as possible

Hilton Abu Dhabi Hotel

We are Hilton. We are Hospitality.

We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.

Why Hilton?

We have created a culture of excellence, innovation and hospitality. In our business, we know the Team Member experience is just as important as the Guest experience. Team Member engagement and long-term career growth are critical to our success, and this is why we are committed to helping our Team Members reach their full potential.

Want to grow your career?

Dynamic learning and leadership development opportunities are key in supporting your career. Through Hilton University and our Leadership Development initiatives, team members have access to the learning which enables their career growth. At Hilton, learning is delivered in a variety of ways to make it convenient and easy to find the resources you need to succeed.

We take pride in consistently achieving the title of “Great Place to Work,” and Hilton was named one of the “World’s 25 Best Multinational Workplaces” in 2017.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

... about Hilton Abu Dhabi...

Hilton Abu Dhabi’s magnificent location on the vibrant Corniche places you in the heart of the nation’s capital. Take in stunning views of the Arabian Gulf from our Hiltonia Club, offering 11,000 square meters of private beach, two outdoor pools, a luxury spa and modern fitness center. With a choice of dining, stylish rooms and suites and our proximity to luxurious malls and entertainment; we are the perfect base from which to explore Abu Dhabi.

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