Food and Beverage Attendant

[{{ $ctrl._job.status.name | translate}}] Food and Beverage Attendant
Hilton Adelaide

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Job description

Job Summary

  • Part Time positions available

  • Develop your career at this prestigious 5 star, 374room hotel

  • Based at the Hilton Adelaide hotel , CBD opposite VictoriaSquare

You will beresponsible for engaging our guests and customers by providing them with theutmost in customer service.  You willcreate memorable guest experiences by efficiently assisting our guests in afriendly and engaging manner. 

 

Your servicephilosophy will be to fill the earth with the light and warmth of Hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

 

About Hilton Hotels


Hilton is built on our Values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now (H.I.L.T.O.N), and we are committed todemonstrating these values to our Guests and our Team Members every singleday.  Whilst each value is essential,Hospitality comes first, because it is truly at the heart of everything we do.  We areHilton.  We Are Hospitality.

 

About the role

 

We are on the lookout for talented andenthusiastic Food & Beverage Attendants. You will understand the importance of professional customer service andbe capable of providing nothing less than the best to our guests. 

In your new role you will be an energeticindividual, responsible for upholding the highest qualitystandards in the food and beverage (F&B) operation in which you are working.  Reportingto the Restaurant Manager, you will enjoy working as part of a team on arotating roster, in a fast-paced environment.

 

Duties/responsibilities

  • Being allocated to Food & Beverage means that you should have the flexibility to work in all areas of Food & Beverage including the Restaurant, Bar, Room Service  and Catering should the business needs require it

  • Welcome guests in a polite and friendly manner

  • Get to know and recognise regular customers & their preferences so that their needs can be met and exceeded

  • Responsible for a range of service styles depending on the outlet that you are working in, including buffet & a la carte

  • Understand menu content, any menu changes and promotional activities

  • Preparing of mise-en-place where required

  • Maintain a clean, tidy and wellprepared service area

  • Handle all customer enquiries with a professional  manner and demonstrate high standards of customer service

  • Perform duties with a high level of positive guest service.  Ensure that the guest is the first priority at all times – be pro-active with their needs

  • Work a variety ofshifts including; weekends, days, afternoons and evenings


Skills/experience
  • RSA - Must have a current and valid ‘Provide Responsible Service of Alcohol'' certificate
  • Demonstrated experience within a bar, fine dining restaurant or catering operation is essential
  • Friendly, positive, energetic disposition with a charismatic personality capable of delivering exceptional customer service
  • Fluent in the English language in order to communicate professionally with guests and team members
  • Demonstrated ability to resolve problems and conflict, and work effectively under pressure
  • Good organisational skills
  • Well-presented and calm personality
  • A passion for delivering exceptional levels of guest service
  • Willingness and ability to work around a 7 day week roster including evenings, weekends and public holidays

It would be advantageous for you to demonstrate the following capabilities:

  • Demonstrated experience in fine dining
  • Knowledge of Micros
 Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected'' we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality'' – to our values of ‘Hospitality'', ‘Integrity'', ‘Leadership'',

‘Teamwork'', ‘Ownership'' and ‘Now''. As a Hilton team member you can expect to receive;

  • A competitive industry wage
  • Membership with Go Hilton – global Team Member discounted room rates
  • Discounts of up to 50% on products and services in participating Hilton outlets
  • Access to Hilton University training, offering more than 3000 learning programs
  • Career development planning and opportunities

Requirements

See description

Job type
Full-time
Location
Adelaide, Australia
Department
F&B service
Starting in
As soon as possible

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