An Event Operations Supervisor with Hilton Hotels & Resorts is responsible for supervising banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow''s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand''s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it''s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As an Event Operations Supervisor, you are responsible for supervising banquets and events in the hotel to deliver an excellent Guest and Member experience. An Event Operations Supervisor would also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:
Maintain exceptional levels of customer service
Evaluate guest satisfaction levels with a focus on continuous improvement
Propose ideas to build the range and quality of Conference & Banquet events
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels meet business demands
Ensure training is carried out on an ongoing basis
Assist with organisation of communication meetings
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
An Event Operations Supervisor serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A minimum of one year in an Event Operations Supervisor role
A minimum of two years experience in F&B
Strong knowledge of hotel/leisure/service sector
Record of success in Conference & Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
C&B Operations experience in a managerial position in hotel/Events Centre
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
- Job type
- Amsterdam-Zuid, Amsterdam, Netherlands
- F&B service
- Starting in
- As soon as possible
- Duration of the contract