Guest Service / Front Desk Supervisor

[{{ $ctrl._job.status.name | translate}}] Guest Service / Front Desk Supervisor
Hilton Amsterdam

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Job description

A Front Office Supervisor with Hilton Amsterdam supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest inquiries.
What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
What will I be doing?
As Front Office Supervisor, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest inquiries. The Front Office supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise accurate and efficient Reception operations including check in/out procedures

  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome

  • Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments

  • Ensure a consistent, high level of customer service

  • Brief your team on any events or VIP guests in the hotel that day

  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities

  • Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

  • Act in accordance with the front of house equipment and the property management systems

  • Conduct training programs on an ongoing basis

Job Requirements

What are we looking for?
The Front Office Supervisor at Hilton Amsterdam is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous experience in a customer-focused industry

  • Positive attitude and good communication skills

  • Committed to delivering a high level of customer service

  • Excellent grooming standards

  • Ability to work on your own or as part of a team

  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous supervisory experience in a hotel environment

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Job type
Full-time
Location
Amsterdam-Zuid, Amsterdam, Netherlands
Department
Rooms division
Starting in
As soon as possible
Duration of the contract
Indefinite

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