A Guest Service Manager maintains frequent contact with Guests by welcoming them on arrival, assisting with departures and providing others services for all Guests.
What will I be doing?
As a Guest Service Manager, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Guest Service Manager with the hotel property influences the Guest''s first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Guest Service Manager will perform the following tasks at the highest level of service:
What are we looking for?
A Guest Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience working within the hotel, leisure, and/or retail sector
- Meticulous personal presentation and strong communication skills
- Strong good communication skills
- Calm, courteous, and discreet demeanor
- A good knowledge of the area and the country in general, preferred
- A passion for working on team as well as autonomously
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Job type
- Sanyuan Bridge, China
- Starting in
- As soon as possible