Guest Relations Manager

[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager
Hilton Beijing Wangfujing

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Job description

Job Summary

  • Conduct room escorting and room orientations
陪同客人进入房间并进行介绍
  • Efficiently perform all reception duties (accurate completion of forms, securing of payment)
保证日常前台接待工作能够高效运转实施(表格单据要填写规范,付款方式要有保障)
  • Is knowledgeable on all hotel information, city information and event activities
需要了解一切酒店信息、城市信息和重要活动事件的信息
  • Maintain updated and accurate guest profiles
实时更新客历档案以确保其准确性
  • Proactively seek guest comments and feedback
积极主动地寻求客人的建议和反馈
  • Responsible for the overall management and coordination of Hhonors
负责管理和协调希尔顿会员计划的一切工作
  • Responsible for room inventory management
负责管理房间出租情况
  • Take ownership of complaints ensuring final resolution and guest satisfaction
设身处地的为客人投诉的圆满解决和顾客满意度负责

  • At least 3 years working experience in a similar role (5 star hotel)
    三年或以上相关工作经验(五星级酒店)
 
  • Computer skills- Fidelio Version 6
    电脑操作技巧——Fidelio Version 6
  • Solid communication skills
    过硬的沟通能力
  • Competent English language skills and proficient in Mandarin Chinese
    英语熟练,普通话流利
  • Additional language skills- desirable
    其他语种技能——优先考虑

Requirements

See description

Job type
Full-time
Location
DongDan, China
Department
Other
Starting in
As soon as possible
Duration of the contract
Indefinite

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