Restaurant Captain

[{{ $ctrl._job.status.name | translate}}] Restaurant Captain
Hilton Beijing Wangfujing

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Job description

Job Summary

Assist Supervisor and on operations and development of the outlet and to ensure that these areas are profit centre, operate with well-formulated objectives, Under the general guidance and supervision of the Assistant Outlet Manager and within limits of the established Hilton Hotel Policies & Procedures and Brand Service Standards.
协助部门主管,确保每个区域以完善的经营方式成为酒店的利润中心, 在部门经理的指导和管理下,根据限定的酒店规章制度及品牌服务标准来服务。
Ensure prompt, efficient and courteous –service
确保服务是快速的,高效礼貌的服务
Improve service standards and Assist in service
提高服务水平,对所有员工的服务提供帮助

Review regularly SALT scores Analyze guest questionnaires
Solicit guest feedback
Analyze guest feedback from log book
Where necessary to provide action plans in order to improve SALT scores

定期的回顾顾客调查问卷和顾客反馈表,从日志记录本中分析顾客反馈意见;在有需要的时候提供行动计划以便提升Salt分数
To maintain a high customer service focus by approaching your job with the customers always in mind
工作中始终把客人放在第一位,提高对客服务的质量
To look after the need of  the staff and deliver a high standard of customer service
关注员工的需求,给客人最高质量的服务
To ensure that all guest have received service beyond their expectations
确保客人得到的服务远超过他们的期望值
To manage team in individual skills and performance to the highest possible level
管理团队不同的业务技能和绩效,达到最高的水平
To ensure that all systems and procedures are carried out with accuracy according to Hilton Brand Standards
确保所有的系统和程序遵照希尔顿的品牌标准执行

Required Qualifications必要的资历要求:
Related education background and working experience
任何具有相关教育背景和工作经验
Preferred Qualifications 更高的资历要求:
Waiter/Watitress working experience
具备服务生的相关工作经验
Be able to skillful use Micros
具有应用 POS (MICROS)系统的经验

Requirements

See description

Job type
Fulltime job
Location
DongDan, China
Department
F&B service
Starting in
As soon as possible

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