Reception Supervisor

[{{ $ctrl._job.status.name | translate}}] Reception Supervisor
Hilton Beirut Downtown

Posted
Interested in this opportunity ?

Job description

Job Summary

A Reception Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.


What will I be doing?

As a Reception Supervisor , you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Reception operations during your assigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Reception Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Fulltime job
Location
Beirut, Lebanon
Department
Other
Starting in
As soon as possible

Other suggested jobs

{{:: 'HEAD COFFEE ROASTER' | ellipsis : 40 : true }}

{{:: 'Hosco Talent Search on behalf of a Coffee speciality outlet in Kuwait' | ellipsis : 35 : true }}
Interested in this opportunity ?
Other jobs
Assistant Food and Beverage Manager
Al Salata, Ad Dawhah, Qatar
EF Guest Service Agent
Minhang Qu, China
Front Office Supervisor
Al Salata, Ad Dawhah, Qatar
ln room dining Supervisor
九寨沟县, Jiuzhaigou, China
Asistente de Ventas
Colonia Centro, Ciudad de México, Mexico
View 4423 other offers