A Guest Services Coordinator with Hilton Hotels and Resorts is responsible for the use of telephone and computer systems to receive calls from guests or work orders through the system in order to assist guests with their needs as well as maintain the log of all requests.What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide''s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand''s reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?A Guest Services Coordinator with Hilton Hotels and Resorts is responsible for the use of telephone and computer systems to receive calls from guests or work orders through the system in order to assist guests with their needs as well as maintain the log of all requests. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Responsible for the use of telephone and computer systems to receive calls from guests or work orders through the system
- Maintain the log of all requests
- Respond to guest inquiries and requests in a timely, friendly and efficient manner
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We''re passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We''re leaders in our industry and in our communities.
T Teamwork - We''re team players in everything we do.
O Ownership - We''re the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide''s Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
- Job type
- Fulltime job
- Orlando, FL, United States
- Starting in
- As soon as possible