[{{ $ctrl._job.status.name | translate}}] Night Audit
Hilton Brussels City

Posted

Job description

Carries out the daily auditing and balancing of guest house accounts, including all transactions therein. Carries out the duties of a Night Receptionist as and when directed to do by the Night Manager / assistant Night manager.

Key Responsibilities

• Post all daily room charges to Direct Bills and ensure that all are correct

• Assist front office personnel in check in and check out during the night shift

• Ensure that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system

• Ensure that all checkout bills are done efficiently, correctly and timely

• Settle all credit cards and balances

• Audit invoices and ensure all documents are printed and signed

• Prepare register guest report/high balance and take necessary action to ensure appropriate credit limits are given to customers

• Handle send outs when overbooked hotel


Self Management

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

• Comply with Company Grooming Standards

• Comply with Time and Attendance Policies

• Actively participate in training and development programs and maximise opportunities for self development


Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards including:

 Being attentive to Guests
 Accurately and promptly fulfilling Guests requests
 Anticipate Guests needs
 Maintain a high level of knowledge which affects the Guest experience
 Demonstrating a ‘service’ attitude
 Taking appropriate action to resolve guest complaints
 Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers


Health, Safety and Security

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

• Familiarise yourself with emergency and evacuation procedures

• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager


General

• Comply with the Company’s Corporate Code of Conduct

• Familiarise yourself with the company values and model desired behaviours

• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Requirements

Have previous experience in Front Office
Be fluent in bother French and English
Have a legal right to work in Belgium
Job type
Full-time
Location
Brussels, Belgium
Department
Front Office reception
Languages
English, French, Dutch (optional)
Starting in
As soon as possible
Latest start date
August 2018
Duration
6 months
Accommodation
no
Other benefits
1 meal per working day, dry cleaning service for working clothes only, Transport card

Hilton Brussels City

Situated in the center of downtown Brussels, within yards of Gare du Nord station and in close proximity to the Rue Neuve shopping district and the World Trade Center, the Hilton Brussels City hotel is the ideal place to stay when you are visiting Belgium’s capital. All the facilities are in place to allow you to remain productive during your stay. With wireless internet access, a business center and a range of meeting rooms you will be able to work with the minimum of hassle.

After a busy day in Brussels or a long journey, you can relax and rejuvenate in the Scandinavian Wellness and Health Club and sample the delicious Flemish cuisine on offer in the Bien Belge Living Lounge restaurant and bar. Offering responsive service and stylish contemporary comfort in an enviable location, this Brussels hotel has everything you need to make the most of your stay in one of Europe’s most vibrant cities.

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