Senior Manager, Solutions Architect

[{{ $ | translate}}] Senior Manager, Solutions Architect
Hilton Corporate


Job description

Job Summary

The Hilton portfolio of hotels is comprised of 14 industry leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, DoubleTree, Curio Collection, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.

As the Senior Manager, Solutions Architect, you will be responsible for the overall design and architecture of the instances, supporting the Global Brand Operations Team. In this role, you will work closely with internal stakeholders throughout the development lifecycle, leading a team of resources through requirements gathering, design, and delivery of applications on the Salesforce platform. In this position, you will translate the diverse business needs of multiple functional areas into innovative solutions within the environment.

What will I be doing? Platform Management –

  • Overseeing the general operation of the platform, ensuring all functions are performing at optimal capacity
  • Identifying potential optimizations and proactively pursuing improvements
  • Maintaining detailed documentation on platform functionality and business processes
  • Providing technical guidance for the development of Salesforce applications, supporting multiple business strategies
  • Engaging with Salesforce administrators and business analysts to implement enhancement requests from business stakeholders
  • Maintaining data integrity and establishing methodologies to support a high level of data cleanliness
  • Maintaining integrations with enterprise business systems
  • Remaining current on Salesforce product enhancements and release schedules Platform Strategy –

  • Directing strategic initiatives designed to expand platform functionality and increase user adoption
  • Collaborating with all levels of senior leadership to gain insight on key business processes and identify opportunities for platform improvements
  • Maintaining a Salesforce environment strategy, including procedures for code versioning, release management and deployment
  • Expanding existing system architecture and incorporating additional business processes as new teams join the Salesforce platform
  • Proactively seeking out opportunities for partnerships with other internal teams
  • Working closely with Hilton Information Technology (IT) to promote the Salesforce Center of Excellence within the overall architecture of Hilton IT governance

Partner Relationship Management –

  • Fostering productive relationships with consulting partners, defining clear expectations for communication and performance
  • Ensuring projects satisfy all documented requirements and are delivered on time, within scope and within budget
  • Assisting in establishing scope, level of effort and budget for stakeholder-initiated projects

Project Management –

  • Organizing and prioritizing projects to maximize return on development efforts
  • Ensuring adherence to Hilton standards for systems development lifecycle methodologies
  • Directing multiple active work streams across multifunctional teams

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Bachelor of Science Degree in Management Information Systems or Computer Science


  • Five (5) years of experience in an architecture, designer or technology role

  • Five (5) years designing and developing custom applications on the Salesforce platform using Apex, Visualforce, SOQL, Triggers and Workflows
  • Three (3) years of experience overseeing the direction, development and implementation of Salesforce solutions in an enterprise environment
  • Two (2) years of managerial experience
  • Experience integrating with external systems using the Salesforce API, as well as third-party integration tools (marketing automation, business intelligence, ETL)
  • Managerial experience of 3-5 people
  • Expert level knowledge of Service Cloud, Sales Cloud, and Lightning Experience configuration, features and architecture
  • Strong knowledge of data modelling concepts and database design
  • Salesforce Certified Administrator
  • Some travel may be required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • MA/MS Master''s Degree in Management Information Systems, Computer Science or a related field
  • Six (6) years of professional experience
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


See description

Job type
McLean, VA, United States
Starting in
As soon as possible

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