To be responsible for managing overall daily operations of the Laundry Area to deliver an excellent Guest and Member experience. Ensures quality controls are in place and manage customer service inquiries.
At Hilton, our promise is to ensure every guest feels cared for, valued and respected, which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture which you will be shared and trained when you join us.
What will I be doing?
• Manage overall daily operations of the Laundry Department
• Ensure quality controls are in place for all laundry processes, rejecting any exceptions
• Maintain cleanliness of the laundry area
• Train, develop, and appraise the laundry team
• Ensure linen and housekeeping supplies are ordered and controlled in line with Business and Events
• Carry out stock takes
• Ensure par stocks are maintained
• Take receipt of stock and ensure safe storage
• Manage customer service issues quickly and effectively
• Oversee the issuing of linen via a requisition system
• Ensure team members adhere to all Health and Safety Regulations
• Carry out any other reasonable task set by the hotel''s management
• Attend training and meetings when required.
• Maintain good relationship with your colleagues, superiors and other departments
What are we looking for?
• Good organizational and planning skills
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on own or in team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous hotel or leisure sector experience
• Previous experience at Supervisory level
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Job type
- Da Nang, Vietnam
- Starting in
- As soon as possible
- Contract duration