Lobby Attendant

[{{ $ctrl._job.status.name | translate}}] Lobby Attendant
Hilton Da Nang, Vietnam

Posted

Job description

Job Summary

A Lobby Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel''s continuing effort to deliver outstanding guest service and financial profitability.

At Hilton, our promise is to ensure every guest feels cared for, valued and respected, which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture which you will be shared and trained when you join us.


What will I be doing?

As a Lobby Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Greet and escort arriving and departing guests to and from their accommodations
  • Retrieve, transport and safely store guest luggage
  • Inspect guest rooms and acquaint guests with these rooms and their features
  • Respond to guest inquiries and requests in a timely, friendly and efficient manner
  • Organize and store luggage, as needed, according to guidelines
  • Assist in the maintenance, appearance and functionality of equipment
  • Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
  • Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
  • Process and deliver messages for Guests
  • Stay current with all hotel services as well as daily VIP requests and special events
  • Ensure orderliness and safety guidelines around the lobby and front door areas
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Lobby Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude and communication skills
  • Ability to work flexible hours
  • Ability to work under pressure
  • Ability to work on own and as part of a team
  • Commitment to respond to Guest requests and deliver high levels of service
  • Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience as a Bellman within a luxury hotel environment
  • Driving license B2 or D
  • Fluency in other languages, Chinese, Korean, Japanese arepreferable

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Fulltime job
Location
Da Nang, Vietnam
Department
Other
Starting in
As soon as possible

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