Ensures the cleanliness of public areas to deliver an excellent Guest and Member experience. Manage customer issues and undertake regular deep cleaning tasks.
At Hilton, our promise is to ensure every guest feels cared for, valued and respected, which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture which you will be shared and trained when you join us.
What will I be doing?
- Ensure cleanliness of all public areas
- Carry out lost property procedures
- Manage customer service issues quickly and effectively
- Manage master keys in his/her possession
- Undertake regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
- Report maintenance issues to Maintenance/Engineering Department
- Check public areas and toilets taking remedial action where necessary
- Comply with hotel security, fire regulations and all health and safety legislation
- Carry out any other reasonable task set by the hotel''s management
- Attend training and meetings when required.
- Maintain good relationship with your colleagues, superiors and other department
What are we looking for?
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service with attention to detail
- Excellent grooming standards with smart and tidy appearance
- Ability to work on own or in team
- A passion for being on a winning team
- Strong work ethic
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in a similar position or industry
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
- Job type
- Fulltime job
- Da Nang, Vietnam
- Starting in
- As soon as possible