[{{ $ctrl._job.status.name | translate}}] Reservations Agent
Hilton Dubai Al Habtoor City

Posted

Job description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Requirements

At least 1 year experience in the same position.
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Reservations
Languages
English, Arabic (optional)
Starting in
As soon as possible
Latest start date
February 2019
Contract duration
More than 1 year

Hilton Dubai Al Habtoor City

With more than 550 hotels and resorts - and 140 new locations in development – across six continents, Hilton Hotels & Resorts offers travelers a world of authentic experiences. We are recognized as an innovative, forward-thinking leader that offers best-in-class products, services and amenities, including outstanding restaurants and our new highly acclaimed eforea: spa at Hilton experience. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

With a legacy of forward-thinking leadership, Team Members at Hilton Hotels & Resorts welcome guests in more countries than any other full-service hotel brand. Join us if you know how to make people feel cared for, valued and respected.

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