A Senior Service Attendant with Hilton Garden Inn and Suites assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
Suites is responsible for working in all areas of Food and Beverage as needed to deliver an excellent Guest and Member experience while working to achieve departmental targets.
What will it be like to work for this Hilton Brand?
Hilton Garden Innﾙ is the award-winning, upscale, yet affordable, hotel brand. We continually strive to ensure today''s busy travelers have everything they need to be the most productive on the road, no matter the occasion. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they''re on the road.
If you know what it feels like to succeed and you can perform on an award-winning team, you may be just the person we are looking for to work as a Team Member with Hilton Garden Innﾙ. Because itﾒs with the Hilton Garden Innﾙ where we speak success and where our Guests succeed.
What will I be doing?
What will I be doing?
As A Senior Service Attendant, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. AA Senior Service Attendantis responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist the Front Office Manager with daily Front Office operations
Provide prompt service and actively seek opportunities to drive Guest satisfaction
Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
Manage, resolve or escalate any and all Guest complaints quickly
Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
Attend all Front Office meetings
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner
- Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events
- Welcome guests in a polite and friendly manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Prepare set ups for tables and/or rooms
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
What are we looking for?
A Senior Service Attendant serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous customer service experience within the hotel/leisure/retail sector
Excellent interpersonal and communication skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
High level of IT proficiency
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Garden Innﾙ --- where we speak success.
- Hundreds of locations, with over tens of thousands of rooms
- Numerous projects in development, worldwide
- Herman Miller Mirraﾮ desk chairs complement our stylish work areas
- Sleep deep with the Garden Sleep Systemﾮ bed
- Fitness Centers featuring Precorﾮ training equipment
- Hilton Garden Inn has consistently been recognized as the Best Mid-Scale, Full Service brand in key consumer awards
- Job type
- Zhenxing Qu, Dandong Shi, China
- Starting in
- As soon as possible
- Duration of the contract