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Hilton Lake Como




About the job

Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
Process and deliver messages for Guests
Deliver and safely storage Guest luggage
Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required, in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean, healthy, and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

About you

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience working in Concierge in a hotel environment
  • Language required: Italian. English is a plus

The company

Find us in the slopes surrounding Lake Como, just 10 minutes from the city center. The grand Villa Olmo is less than a five-minute walk away, and many of the area’s boat trips depart nearby. Get panoramic views of the lake and surrounding mountains from our rooftop infinity pool and sky-high bar.

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Como, Italy

Full-time, Indefinite

Start Date:As soon as possible

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