Hilton Meetings Sales Manager - Hilton London Metropole

[{{ $ctrl._job.status.name | translate}}] Hilton Meetings Sales Manager - Hilton London Metropole
Hilton London Metropole Hotel

Posted

Job description

Job Summary

Hilton Meetings Sales Manager will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions as well as supporting the department Team Leader in ensuring highest productivity of the team



What will I be doing?



As Hilton Meetings Sales Manager, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The Hilton Meetings Sales Manager will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Hilton Meetings Sales Manager will perform the following tasks to the highest standards:




  • Receive and convert incoming enquiries to achieve targets and maximize revenue
  • Manage an events schedule to maximise yield
  • Focus on a consistently executed up-selling approach
  • Build strong relationships with customers to fully understand their needs
  • Arrange and carry out Hotel show rounds
  • Ensure the complete administration and execution of all planned events
  • Participate in hotel promotional activities
  • Proactively identifies new opportunities to drive repeat/new business from customers
  • Strive to convert every piece of business in line with the hotel strategy
  • Motivate the team to convert the right pieces of business in order to exceed targets in line with the hotel strategy
  • To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
  • Versatile and positive in developing and managing customer relationships with a high standard of communication
  • Adopt a ‘Sales'' attitude.
  • Accountability for achieving GC&E revenue targets through a deep understanding of the product and by increasing conversion at the highest possible rate
  • To comply with all systems including Delphi FDC, IDEAS, Meeting Broker procedures and GC&E best practice as laid down by Hilton Worldwide.
  • Ensure that all activities are in compliance with national laws and regulations, and Hilton Worldwide''s operating policies, processes and systems.
  • Department Quality check reporting as per brand standards 
  • To be actively involved in preparation and participation in all relevant business activities and meetings and ensure actions are followed up
  • Promoting Hilton Worldwide Values as the foundation of the organisations culture.
  • Be a ‘Brand Ambassador'' of Hilton Worldwide by leading by example
  • Maintain excellent team spirit by supporting and encouraging all Team members

Attend all relevant training and development activities as required
Key Performance Index: Conversion, Total GCE Revenue and Future Base Target and BDRC scores

What are we looking for?

A Hilton Meetings Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
Demonstrated previous experience working in a Sales environment
Good Leadership attributes 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Demonstrated previous experience working in the Conference and Events function
Qualification, degree, or certification in a relevant field


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Requirements

See description

Job type
Full-time
Location
London, United Kingdom
Department
Sales & Marketing
Starting in
As soon as possible

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