Reservations Agent - Hilton Los Angeles Airport

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Hilton Los Angeles Airport

Posted

Job description

Job Summary

Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processes reservation request calls as appropriate.

What will I be doing?
- Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication.
- When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests.
- Promptly provides accurate information regarding availability of accommodations and other requested information.
- Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
- Processes all group contracts from the Sales Department.
- Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists.
- Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received.
- Follows up with Sales Department regarding all questions that stem from the groups.
- Monitors group blocks after they have been entered into the computer system.
- Assists the local Reservations Desk at HRW with questions, problems or concerns that arise concerning reservations made at the hotel.
- Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.


Requirements

See description

Job type
Fulltime job
Location
Los Angeles, CA, United States
Department
Other
Starting in
As soon as possible

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