Service Team Member

[{{ $ctrl._job.status.name | translate}}] Service Team Member
Hilton Mainz City

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Job description

Job Summary

Hilton Mainz City is an individual City Centre Hotel with a 127 elegantrooms, „Spirits Bar and  „PlantersRestaurant with 110 Covers and a separate Summer Terrace as well as BanquetingFacilities for up to 50 Guests. As of now, we are looking for a Service Team Member,who will be responsible for delivering an excellent guest experience byensuring that food, beverages are prepared, and that our international guestsare offered proper recommendations upon request.


What will I be doing?


Specifically, you willbe responsible for performing the following tasks to the highest standards:

  • Ensure the customers dining experience is one to remember
  • Maintain a high profile during service while being polite and helpful
  • Provide prompt, unobtrusive, attentive service during all shifts
  • Professional handling of guest feedback
  • Take over responsibility for the tidiness and cleanliness of the restaurant

What arewe looking for?

As Service Team Member forHilton Mainz City you are always working on behalf of our Guests and workingwith other Team Members. Tosuccessfully fill this role, you should maintain the attitude, behaviours,skills, and values that follow:


  • Fluent communication skills in German and English
  • Maintain a high guest service focus by approaching your job with customers always in mind
  • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
  • Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn skills and knowledge in order to improve your personal performance
  • Be flexible, responding quickly and positively to changing requirements
  • Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goals


What will it be like to work for Hilton Mainz City?

  • Flat hierarchies and direct communication on all levels in a young, dynamic team
  • Discounted team member rates in more than 5900 hotels worldwide for you, your family and friends, as well as 50% F&B discount for team members

  • A diverse selection of freshly cooked food in our team member restaurant

  • Regular internal trainings and access to Hilton University, our e-learning platform with thousands of interesting and free of charge courses

  • Attractive team member offers of the platform www.corporatebenefits.de

  • The chance to participate in various projects supporting the environment and social organizations to make a difference

  • All benefits and career opportunities of one of the largest international hotel companies

Requirements

See description

Job type
Full-time
Location
Altstadt, Mainz, Germany
Department
F&B service
Starting in
As soon as possible
Duration of the contract
Indefinite

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