Front Office Agent
Front Office Agent

Hilton Milan Hotel

Posted

Front Office Agent

About the job



A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·         Achieve positive outcomes from Guest queries in a timely and efficient manner

·         Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

·         Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

·         Demonstrate a high level of customer service at all times

·         Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

·         Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

·         Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

·         Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

·         Comply with hotel security, fire regulations and all health and safety legislation

·         Act in accordance with policies and procedures when working with front of house equipment and property management systems

·         Follow company brand standards

·         Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Previous experience in a customer-focused industry

·         Completed high school certificate or equivalent

·         Positive attitude and good communication skills

·         Commitment to delivering a high level of customer service

·         Excellent grooming standards

·         Ability to work on your own and as part of a team

·         Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·         Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

About you

  • Language required: Italian.

The company

Hilton Milan is located near the Central Station, a short distance from the city center and well connected with the major airports in Milan.

It has 319 rooms, of which 211 Hilton Guestrooms, 105 Executive Rooms and 3 Suites. For the most discerning traveler, the Executive Rooms offer additional services such as private check-in/check-out and exclusive access to our Executive Lounge with complimentary breakfast, snacks and drinks during the whole day.

The meeting area, our exclusive Hilton meetings is located on the first floor and includes 10 meeting rooms that can accommodate from 6 to 180 people. They are all lightened with natural light and equipped with the latest technologies, including wired and wireless Internet and video conferencing facilities.

The Milano Pacific Restaurant and Cosmopolitan Lobby Bar & Lounge are the venues where you can taste the typical dishes of traditional Italian and local cuisine.

For relaxation and well-being of its guests, the Hilton Milan has a fitness center, equipped with modern facilities that is open 24/7.

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Front Office Agent

Milan, Italy

Full-time, Indefinite

Start Date:

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