Director of Parking Operations- Hilton New Orleans Riverside

[{{ $ | translate}}] Director of Parking Operations- Hilton New Orleans Riverside
Hilton New Orleans Riverside


Job description

Job Summary

Hilton New Orleans Riverside is looking for their next Director of Parking Operations!  The Director of Parking Operations is responsible to manage, administer, and supervise all parking operations, in order to maintain the highest level of courteous, professional, and efficient service to all internal and external guests while maximizing revenues.

Hilton New Orleans Riverside has a 4 different parking locations including 2 garages, and 2 flat lots with a total of 2,000 parking spaces.  This department head will oversee approximately 6MM in annual revenue including the outsourced valet team for the hotel.  The Director of Parking oversees a team of 3 Parking supervisors and 9 parking attendants.

What will I be doing?

Manage and direct parking staff to include hiring, scheduling, training, performance
evaluations, coaching, and counseling to ensure compliance with Hilton high quality standards.
Manage and direct the parking facilities to include monthly contracts, guest accounts, violations
of parking policies, and parking related claims.
Maintain, generate, and conduct daily audits of departmental revenue reports and tickets such as the valet 24-hour reports, various parking ticket logs, and ensure the Assistant Director of Parking Operations is completing the overage and shortage reports to ensure proper reporting of revenue numbers to the Finance Department and addressing and documenting revenue discrepancies and violations.
Ensure guest tickets are extended through the respective lengths of stay, void dispenser tickets received from Front Desk, generate a daily parking data report, and confirm Parking Data File; create an exception report and resolve any inconsistencies.  Ensure that all billing information is turned into the Finance department on a daily basis.
To lead manage and execute strong sales strategies for the self and valet operations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


See description

Job type
Central Business District, New Orleans, LA, United States
Starting in
As soon as possible

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