Event Services Manager - Hilton Orlando Convention Center

[{{ $ctrl._job.status.name | translate}}] Event Services Manager - Hilton Orlando Convention Center
Hilton Orlando

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Job description

Job Summary

Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from Orlando International Airport. This breathtaking resort is near International Drive shopping and dining, and world-famous theme parks and attractions such as SeaWorld® Orlando, Universal Orlando® Resort, Orlando Convention Center, and the new i-drive360, home of the Orlando Eye.
Hilton Orlando features spectacular amenities that our guests enjoy, including two pools, a lazy river, waterslide, whirlpool, cabanas, fire pits, full-service spa and fitness center, nine-hole putting green, and a variety of recreational courts.
Our guests choose from seven unique dining options ranging from full-service restaurants Spencer''s Steakhouse or David''s Club, a trendy gastro pub, to quick service at The Marketplace featuring Starbucks® coffee. Consistent with our International Drive hotel''s contemporary design, Hilton Orlando has over 1,400 rooms and suites decorated in natural colors, soothing tones, and rich textures.
Our Orlando Convention Center hotel offers a convenient location and direct connection by covered walkway to the Orange County Convention Center.  Our guests also have access to over 225,000 sq. ft. of versatile meeting space on property.


What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Provide direction and supervision to departments to ensure successful execution of meetings and/or events
  • Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
  • Prepare reports, correspondence and analysis related to group activity
  • Lead, facilitate and participate in meetings, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Full-time
Location
Orlando, FL, United States
Department
Sales & Marketing
Starting in
As soon as possible

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