Front Office Shiftleader - Hilton Prague
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Front Office Shiftleader - Hilton Prague

About the job

We are currently seeking passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Office Shift Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

What will I be doing?

As a Shift Leader, you will supervise the Front Office operations to ensure consistently delivered exceptional customer service to Guests. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient Front Office operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
Perform daily administrative tasks such as financial reporting, daily financial closures (Night Audit and tasks associated with this).
Perform monthly administrative tasks such as financial reporting, month end financial closures
Represent hotel management during night shifts as the Manager on Duty

About you

What are we looking for?

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Previous experience in Front Office operations
Previous experience in a leadership role
Good working knowledge of Opera
Positive attitude and good communication skills
Strong interpersonal and problem solving abilities are essentials
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Personal drive for self-development as well as team development
High level of responsibility, resilience and flexibility
Competent level of IT proficiency
Excellent written and spoken English communication skills are essential and knowledge in an additional language is preferred.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous supervisory experience within a hotel environment
Working knowledge of the Czech language- written and oral
  • Language required: English.

The company

Award-winning hotel in the heart of Prague

We are Hilton Prague hotels - Cluster properties 5 minutes walking distance of each other. An ideal location, between the historic Old Town and the business district, combines with great service at Hilton Prague & Hilton Prague Old Town. All of Prague’s major attractions and shopping centers are within easy reach and the airport is just a 25 minute drive away. From delicious cuisine and stylish guest rooms, to our health club and meeting facilities, you’ll find an impressive list of amenities here at the hotel. But just don’t take our word for it – plan your stay and see why we’ve been awarded ‘Best Hotel in the Czech Republic’ for six consecutive years now.

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Front Office Shiftleader - Hilton Prague

Prague, Czechia

Full-time, Indefinite

Start Date:

Latest start date:

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