Front Desk Agent
About the job
Are you passionate about delivering exceptional guest experiences? Do you thrive in a luxurious and dynamic environment? We invite you to be the welcoming face of Hilton Prague, where elegance meets unparalleled service.
At Hilton Prague, we pride ourselves on our commitment to excellence and our dedicated team. As a Front Desk Agent, you'll be an integral part of our mission to create unforgettable experiences for our guests. Whether you're launching your career in hospitality or seeking new challenges, our hotel offers the perfect blend of opportunity, luxury, and excitement.
As a Front Desk Agent at Hilton Prague hotel you are the first contact for our guests. Welcome them as they arrive at the hotel in a professional and friendly manner and provide with satisfaction expected of aa 5star Hilton property.
Your duties include:
- checking guests in and out, issuing of keys
- taking reservations by telephone or email
- preparing bills and dealing with payments
You are also expected to provide guests with information, answer their queries and deal with complaints. At Hilton Prague, it is also a requirement to be comfortable with the upselling of all products and services within the hotel, which also influences your personal financial bonus.
As an international hotel chain, we operate 24 hours a day, 7 days a week, 365 days a year. Each receptionist works 8 hour shifts on a rotational basis, varying from morning, afternoon and night shifts.
- What We Offer: - A competitive salary and benefits package (Multisport card, benefit card Edenred, travel program HiltonGo, language courses contribution) - Meals on duty, service charge and stylish uniforms - Access to personal development programs and hundreds of courses through Hilton University - The chance to be part of a prestigious hotel team - Worldwide career opportunities - Team Member travel rates through Go Hilton - Opportunities to be recognized for being awesome and doing a great job - Be part of the Blue Energy Team and cooperate on our ESG activities Join us in making every stay extraordinary! Check our website for more information about Hilton Prague: https://hrbuddyhiltonprague.notion.site/hrbuddyhiltonprague/Hello-we-are-glad-that-you-are-here-49a93a6ef1694a6c81d945cc61cae848
- Department: Reception
About you
We are looking for someone with experience in smaller hotel at the reception desk. Our ideal candidate is someone who wants to grow and develop a career within Hilton World Wide.
Requirements:
- Pleasant and welcoming personality and attitude
- Proficiency in English is a must
-Ability to prioritize and stress resistant is key in this bustling property
- Language required: English.
The company
Award-winning hotel in the city of Prague
We are Hilton Prague - 800 rooms property in the heart of Prague. If you are looking for wide expertise, dynamic team and big events of international scale, this is the right place! Combination of the historic Old Town and the business district, combines with great service at Hilton Prague. All of Prague’s major attractions and shopping centers are within easy reach and the airport is just a 25 minute drive away. From delicious cuisine and stylish guest rooms, to our health club and meeting facilities, you’ll find an impressive list of amenities here at the hotel. But just don’t take our word for it – plan your stay and see why we’ve been awarded ‘Best Hotel in the Czech Republic’.
