Conference and Events Operations Manager

[{{ $ | translate}}] Conference and Events Operations Manager
Hilton Queenstown Hotel


Job description

Job Summary

You will be an integral part of the Food & Beverage Team looking after our Guests - both internal and external. This will involve catering for Food & Beverage needs, whether it is in the restaurant, bar, In Room Dining or Hilton meetings, creating a relaxed, friendly and fun environment.
Our unique location offers our guests two hotels from the Hilton brand to choose from: Hilton Queenstown Resort and Spa and DoubleTree by Hilton Queenstown and all of our Team Members get to work across both brands

The Conference & Events Operations Manager is responsible for the day to day delivery of all Conference & Events (C&E) and In Room Dining (IRD) operation.  Reporting directly to the Food & Beverage Manager, and working closely with all departments, you will lead your team in the effective, professional and timely delivery of all catering operations. More specifically you will:

  • Manage the overall day to day operation of C&E and IRD including, staff, sales and costs

  • Provide leadership and direction to the relevant department supervisors providing functional assistance and direction to the operation

  • Manage, co-ordinate and direct the prompt, efficient and courteous service provided by the team

  • Develop and maintain training plans, performance assessment and any disciplinary activities as required

  • Ensure a positive impact on the Guest experience, taking personal responsibility and initiative to resolve any possible issues

  • Assist all other Food & Beverage outlets as required through a hands on approach

  • Be responsible for the roster including forecasting, payroll control and analysis of results

  • Attend client meetings such as an event Pre or Post Con meeting


To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Minimum of 3 years experience in a catering role, preferable within a 5 star hotel or similar environment
  • Experience in conference room and basic audio-visual set up
  • Experience leading and motivating Team Members
  • Commitment to delivering an exceptional Guest experience
  • Demonstrate ability to resolve problems and conflict, and work efficiently under pressure
  • Strong interpersonal skills
  • Exhibit exemplary personal appearance and attitude, maintain highest standards of hygiene and quality assurance practices
  • Knowledge of food and wine paring an advantage
  • A degree or diploma in Hospitality, Hotel Management an advantage


As a Hilton team member you can expect to receive the following and more:

  • Competitive benefits such as daily dry-cleaned uniform and hot meal in our Team Member restaurant
  • Member of the Hilton GO program giving you access to discounted room and F&B rates worldwide
  • Access to Hilton University training, offering more than 3,500 learning programs
  • Participate in ongoing recognition programs
  • Leadership training and development and worldwide career opportunities


See description

Job type
Queenstown, New Zealand
F&B service
Starting in
As soon as possible
Contract duration

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