Director of Operations

[{{ $ | translate}}] Director of Operations
Hilton Queenstown Hotel

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Job description

Job Summary

We are seeking a Director of Operations to join our Executive team in Queenstown!

Our unique location offers our guests two hotels from the Hilton brand to choose from. As Director of Operations you are responsible for both Hilton Queenstown Resort & Spa as DoubleTree by Hilton Queenstown.
What will it be like to work for the Hilton Brand?
One of the most recognised names in the industry, Hilton Hotels & Resorts offers travellers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow''s savvy global travellers, we shape experiences in which every Guest feels cared for, valued, and respected.


As Director of Operations, you are responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)

  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals

  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

  • Respond to audits that are completed by the company to ensure continual improvement is achieved

  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

  • Comply and exceed hotel and company Service Standards

  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

  • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

  • Hold regular briefings and communication meetings with the HOD team


To successfully fill this role, you must possess thefollowing qualifications, attitude, behaviors, skills, and values that follow:

  • A degree or diploma in Hotel Management orequivalent

  • Strong commercial acumen, preferably with experiencein F&B or Rooms Management

  • Experience in managing budgets, revenue proposalsand forecasting results

  • In-depth knowledge of the hotel / leisure / servicesector

  • Strong leadership skills to effectively manage andmotivate the team to achieve high level of perform and exceed targets

  • Accountable and resilient

  • Ability to work under pressure

  • Knowledge of hotel property management systems

  • Previous experience in the same or similar role,preferably within Hilton

If you are passionate about, and understand theimportance of upholding a brands reputation and value the effort it takes toprovide a globally recognised hospitality experience, you may be just theperson we are looking for to work as a Team Member with Hilton Hotels &Resorts. Because it''s with Hilton Hotels & Resorts where we promise anexceptional Guest experience, every hotel, every guest, every time.



As a Hilton team member you can expectto receive the following and more:

  • Competitivebenefits such as daily dry-cleaned uniform and hot meal in our Team Memberrestaurant

  • Memberof the Hilton GO program giving you access to discounted room and F&B ratesworldwide

  • Accessto Hilton University training, offering more than 3,500 learning programs

  • Participatein ongoing recognition programs

  • Leadershiptraining and development and worldwide career opportunities


See description

Job type
Queenstown, New Zealand
Starting in
As soon as possible

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