Food and Beverage Attendant

[{{ $ | translate}}] Food and Beverage Attendant
Hilton Queenstown Hotel

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Job description

Job Summary

We are looking for a Food and Beverage Attendant for Wakatipu Grill and Stacks Pub, with endless passion for F&B and hospitality.
In your new role you will be responsible for engaging our guests during their visit, and ensuring brand service standards are met to the highest quality. Reporting to the Outlet Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment. You will be carrying out the following duties and responsibilities:
  • Ensure the bar area is kept fully stocked, clean and in optimum operational order at all times
  • Provide a-la-carte and/or buffet style service in line with the Hilton Brand Service Standards
  • Receive orders and serve customer requests completely in a timely manner
  • Understand menu content, any menu changes, and promotional activities
  • Keep your service area clean, tidy, and well-prepared
  • Efficiently manage the proper settlement of all customer accounts
  • Answer guest queries in a polite and helpful manner 

As an F&B Attendant you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Minimum of 2 years experience in similar role
  • Friendly, positive, energetic disposition
  • Passion for Food & Beverage
  • Committed to delivering exceptional guest service
  • Motivated to learn new skills and techniques
  • Smart and tidy, in appearance
  • Positive and willing to participate on a team and work with a winning attitude
  • Flexible, reliable, and responsive to a range of work situations
  • Prepared to manage a variety of customer types, inquiries, and complaints
  • Previous food hygiene experience
  • Electronic ordering systems experience
  • Cash handling experience
As a Hilton team member you can expect to receive the following and more:
  • Competitive benefits such as daily dry-cleaned uniform and hot meal in our Team Member restaurant
  • Member of the Hilton GO program giving you access to discounted room and F&B rates worldwide
  • Access to Hilton University training, offering more than 3,500 learning programs
  • Participate in ongoing recognition programs
  • Training & development and worldwide career opportunities


See description

Job type
Queenstown, New Zealand
F&B service
Starting in
As soon as possible

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