Director, Human Resources- North China
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Director, Human Resources- North China

Hilton - Regional Office - Greater China and Mongolia

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Director, Human Resources- North China

About the job

Job Summary

The Hilton portfolio of hotels is comprised of 17 industry leading and world-class brands, spanning more than 100 countries. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Signia, Hilton Honors, Curio Collection, DoubleTree, Tapestry Collection, Embassy Suites, Motto, Hilton Garden Inn, Hampton, Tru, Homewood Suites, Home2 Suites, and Hilton Grand Vacations. In Asia Pacific, the company has 300 trading hotels and nearly 500 under development. 


What will I be doing? 


As Director Human Resources North China, you will be responsible for performing the following tasks to the highest standards:


•       Strategic partner to regional leadership and helps enhance performance through appropriate advice and delivery of People strategy and best-practice service.

•       Key responsibilities will include proactive relationship management and HR advisory and support through close partnership with VP Operations & Hotel leadership teams with regards to driving talent acquisition, talent development initiatives, international mobility, Compensation & Benefits, and standard HR operations matters. Support the business objective achievements in terms of customer service deliveries, standards, schedules and legal compliance.

• Closely work with HR VP Greater China & Mongolia ( GCM) and VP Operations for the HR strategy/tactics and set the yearly people target for the regions.

• Provide a full range of consultation and support to designated population in all HR matters. And provide coaching and guidance to hotel HR team members. 

• Guide the hotel to build up HR annual strategy plan which towards achieving overall business target.

• Develop and train HR leaders in the central region to become HR business partner.

• Manage regular projects/programs including Performance Management, Talent Review, Year-End Compensation Process, Diversity and Global Team Member Survey etc.

• Partner closely with all HR Functional Experts to design the new projects or programs subject to business needs.

• Guide the property level with regards to the implementations of new projects and programs in areas of Compensation & Benefits, Recruiting, Talent Management etc and offer the feedback to HR functional experts in terms of the effectiveness 

        on result.

• Review the hotel Director level''s payroll package as to be in line with external and internal market data.

• Corporate with Area General Managers to advise the movement of Director of Operations in the hotel.

• Guide and Facilitate the Human Capital meeting in the regional / area levels to make sure the succession plan for GM and 4Ds level in place.

• Coach and direct the hotel GM / DHR to set up Human Capital Meeting in the hotel level

• Collaborate with Campus Recruitment project leader in facilitating the universities'' relationship, follow up and monitor the Management Trainee/intern programs happening in our hotels.

• Manage ad-hoc requests and projects such as HR related transactions, Team members'' grievance, headcount/FTE approval requests, and other projects and responsibilities as necessary. 

• Closely drive & monitor the hotel''s HR dashboard, People Audit & other tools and provide the counselling and guidance to the hotel HRs for the improvement.

• Establish and maintain links to the external marketplace/competitor landscape. 

• Collaborate with VP Ops / Area GMs and hotel GMs to communicate with the owners regarding to Human Resources initiatives & programs as necessary.

• Work closely with regional team including VP Operations, Finance and Commercial to monitor the hotel business through budget presentation, monthly Rolling Forecast call, hotel on-site business review etc as to achieve overall balance scorecard index.

• Corporate with Regional Pre -opening DHR to solve the adhoc issue in the hotel if need.  

• Participate the regular HR conference or meetings which hold by either APAC or GCM

• Conduct monthly meetings with property HR of each region for keeping smooth communication and best practice sharing.

•       Participate bi-monthly GCM Human Capital meeting/HR meeting



What are we looking for?

Director Human Resources North China serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

•       Has the experience on the regional role in the international Chain hospitality industry for at least 2 years and above
•       Strong resilience, well-communicated 
•       Bachelor''s degree in Human Resources or related field/equivalent.
•       At least 8 - 10 years progressively responsible experience in Human Resources with exposure to and demonstrated competence in all functional areas. Strong relationship management skills with strong track record of establishing credibility and delivering results.
•       Strong knowledge of China local labor legislation.
•       Fluency in English and Mandarin.
•       50% of travelling yearly


What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Director, Human Resources- North China

Shanghai, China

Full-time, Indefinite

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