Hilton Worldwide Sales Coordinator, Shanghai

[{{ $ctrl._job.status.name | translate}}] Hilton Worldwide Sales Coordinator, Shanghai
Hilton - Regional Office - Greater China and Mongolia

Posted

Job description

Job Summary

The Hilton Worldwide Sales Coordinator will primarily provide administration and/or data analytic support for the Hilton Worldwide Sales office they are based in. This will include full administrative support for the reporting requirements, client base, travel arrangements, events, expenses and liaising with external and internal customers.

希尔顿全球销售助理主要负责为其所工作的希尔顿全球销售办公室提供行政管理和/或数据分析支持,包括对报告要求、客户群、出差安排、活动、费用以及与内外部客户联络等行政方面的全面支持。


What will I be doing?

The Hilton Worldwide Sales Coordinator role is administrative support for the Hilton Worldwide Sales office, where the coordinator will support the related segment Account Director in location where they are based in to provide administrative and/or some data analytics tasks. This may also include assisting in organizing events, maintain data and reports, running reports and dashboard, hotel communication follow-up, office management, maintenance of Hilton Worldwide Sales information in the various portals and liaising with clients both internal and external (if required). Their primary role focuses on group leads'' follow-up, support RFP negotiation and hotel follow-up''s, and will be communicating with hotels extensively both at the domestic and international level. The Coordinator may also be assigned to a specific division within the Hilton Worldwide Sales office and as such will then be responsible for other specific tasks that might be required.
工作地点:广州。希尔顿全球销售销售助理岗位负责希尔顿全球销售办事处的行政支持工作,销售助理为其所在地的相关部门客户销售总监提供行政管理和/或某些数据分析工作支持。工作还可能包括协助组织各项活动、维护数据和报告、运行报告和仪表板、酒店宣传后续跟进、办公室管理、维护各门户网站上的希尔顿全球销售部信息以及与内外部客户联系(如果需要)。销售助理的主要职责是跟进集团潜在客户、为RFP询价谈判和酒店后续跟进工作提供支持,坚持在国内和国际层面与各酒店进行广泛地沟通。销售助理也可能被指派到希尔顿全球销售办事处的特定部门工作,所以有可能会负责其他必要的具体工作。

Planning Activities 15%
计划工作15%
  • Coordinate with relevant stakeholders in advance of any events, exhibitions, roadshows etc.
    在举行任何活动、展览、路演等之前,与相关利益干系人进行协调。
  • Plan meetings with preferred suppliers and contact in advance of upcoming events.
    策划首选供应商大会,提前联系供应商参加即将举办的活动。
  • Plan schedule of communication to hotels who might be interested in participating the various events with all the relevant information.
    制定计划表,向可能有兴趣参加活动的各酒店提供各种活动的全部相关资讯。
  • Support the sales team with planning and coordination of the various sales calls, FAM trips and exhibitions.
    协助销售团队规划和协调各种销售电话会议、体验游和展览活动。
  • Plan ordering of office supplies and giveaways etc.
    计划办公用品和赠品等的订购
Organizing Activities 75%
组织工作75%
  • Provide Admin support for the sales team and assist in their daily actvities where necessary.
    为销售团队提供行政管理支持,并在必要时协助他们开展日常工作。
  • Oragnize collection of monthly sales reports for the team (where relevant).
    组织收集团队的月度销售报告(如果相关)。
  • Ensure updated entry of activities and travel plans.
    确保更新活动和出差计划。
  • Organize participation information for events and sales calls- with all the relevant data. Ensure that the information includes payment details, participants details and travel/ attndance arrangements.
    整理活动和销售电话会议的参与信息,包括所有相关信息。确保信息中含有付款细节、参与者详细信息和出差/出勤安排。
  • Ensures relevant communication is properly executed proactively both within the team and also within the hotels.
    确保在团队内部以及酒店内部积极主动地进行相关沟通。
  • Maintain and update relevant reports, special promotions, contracts, agreements and client databases for use by the sales team.
    维护并更新相关报告、特别促销、合同、协议和客户数据库等,供销售团队使用。
  • Maintain proper records retention (including contracts) as per the Reports Retention Policy.
    根据报告保留政策,按相应保留时间保管资料(包括合同)。
  • Coordinate client communication.
    协调客户沟通。
  • Organize advance briefing during sales calls and Familiarization Trips to the hotels.
    在销售电话和酒店熟悉参观过程中,组织提前简报会。
  • Coordinate any required administrative work in terms of reporting of figures, account forecasts and drawing up account development plans within a given time frame.
    在指定时间内协调一切必需的行政管理工作,包括报告数据、客户预测和起草客户发展计划等方面。
  • Managing hotel information centrally for the office.
    为办公室集中管理酒店信息。
  • Help in preparation of monthly expenses and travel authorizations.
    协助编制每月支出和出差授权。
  • Assist in meeting arrangements for Hilton Worldwide Sales meetings where necessary.
    必要时协助安排希尔顿全球销售部的会议。
  • Coordinate collection of information for the various trackers (where relevant).
    协调收集各跟踪要素的信息(如果相关)。
  • Recording and preparation of accurate minutes of meetings (where required).
    记录和准备准确的会议纪要(如果需要)。
  • Assist in handling corporate (or Other) RFPs, Preferred Agreements and act as a liaison between the sales teams, hotels and customers.
    协助处理公司(或其他)RFP询价和首选协议,并作为销售团队、酒店和客户之间的联络人。
  • Is responsible for data and information on the Lobby pages as well as the common drive.
    负责酒店大堂页面和普通驱动器上的数据和信息。
Directing Activities 5%
指导工作5%
  • Directs stand managers and support staff during various events.
    在各种活动中指导展位管理人员和支持人员的工作。
  • Directs contractors and suppliers to ensure smooth running of the offices.
    指导承包商和供应商工作,确保办公室工作顺利运行。
Staffing Activities 5%
人事工作5%
  • Maintain all relevant personnel documentation and files including attanedance and vacation schedules.
    维护所有相关的人事档案和文件,包括出勤率和休假时间表。
Supportive Functions
支持职能

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

除了履行基本职能外,此职位还可能要求执行以下各种支持工作,执行其中每种支持工作的时间比例由主管根据公司的特定要求单独确定。
  • Handling and delegating any ad hoc enquiries from non-managed accounts.
    处理和委派来自非受管账户的任何临时查询。
  • Assist in preparation of sales presentations based on the customer needs
    根据客户需求协助准备销售演示
  • Participate and attend relevant events and/or meetings where required.
    根据需要参加和出席相关活动和/或会议。
  • Ensure all calls and handled as per company standards and act as a point of contact in the absence of a sales person.
    确保所有电话均按照公司标准处理,在没有销售人员的情况下担当联络人的角色。
  • Liaise with the other Hilton Worldwide Sales offices where appropriate.
    与其他希尔顿全球销售办公室联络。
  • Attend client meetings (if required) and represent Hilton Hotels. Implement and use basic sales guidelines set out in Customer interaction programs as defined by Hilton.
    代表希尔顿酒店参加客户会议(如果需要)。实施运用希尔顿规定的客户互动计划中列出的基本销售指导原则。
  • Hosting WebEx calls for offices.
    主持办公室的WebEx电话会议。
  • Set up coordinate and report the after event surveys.
    针对活动后的调查工作,制定协调计划并报告调查结果。
  • Assist other administrative functions when required and directed.
    在需要时和得到指示的情况下,协助履行其他行政管理职能。

What are we looking for?


The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
应聘者须具备以下知识、技能和能力,不管有没有合理的适应期,都能履行基本的工作职责。
  • Excellent communication skills: presentations, written and verbal
    良好的沟通能力:演讲、书面和口头表达
  • Ability to read, analyze and interpret data
    能够阅读、分析和解读数据
  • Abilty to direct collaboration among the team and external resources
    能够直接协调团队和外部资源
  • Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information
    体现最高标准的道德行为,对敏感信息保持绝对谨慎的态度
  • Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals
    能够积极主动地发现达成工作目标所需要的行动,分清主次予以实施
  • Strong organizational skills and ability to manage multiple projects and work effectively under time and resource constratins.
    熟练的组织技能,有能力管理多个项目,在时间和资源紧张的情况下有效地开展工作。
  • Maintain a team focus by showing cooperation and support to colleagues in pursuit of department goals.
    通过向同事展示合作和支持,保持团队工作重点不变,达成部门目标。
  • Open minder, flexible, creative and uses initiative to resolve issues.
    思想开放灵活、有创造性,能主动开创性地解决问题。
  • Fast learner and familiarize with Hilton internal systems
    学习能力强,能迅速掌握希尔顿内部系统
  • To be motivated, committed and enthusiastic, seizing opportunities to learn new skills and knowledge.
    积极热情,勤谨敬业,抓住各种机会吸收新技能和新知识。
  • Maintain a high level of professionalism in dealings with customers and internal stakeholders whether face to face, on the phone or via other channels.
    与客户和内部利益相关者打交道时保持高水平的职业素养,不管是面对面、通过电话还是经由其他渠道。
Required
必备资格
  • University degree/ Diploma or experience in lieu thereof
    本科学位/学历或有相关经验
  • Work experience in administrative roles requiring a high level of organization.
    有丰富的行政工作经验,担任过需要高水平组织的工作
  • knowledge of MS office and basic to intermediate knowledge of sales tools used.
    熟练运用MS Office软件,对所用销售工具的掌握水平达到初级和中级。
  • Experience working in multi-cultural or international settings
    有多元文化或国际环境中工作的经验
  • Fluency in English
    英语流利
  • Years of related experience: 0-3
    相关工作经验:0-3
Preferred
优先录用资格
  • Hospitality industry experience preferred in Sales and Marketing roles
    有酒店从业经验,担任过销售和营销岗位者优先
  • In-depth knowledge of business sector manage
    对企业部门管理有深刻的了解
  • Advance Excel skills and expert proficiency in Sales Systems and processes.
    高级Excel技能,熟练掌握销售系统和流程。
  • International experience advantageous
    有国际工作经验优势
  • Years of related experience: 3-5
    相关工作经验:3-5
  • Management or supervisory experience type: Select
    管理或主管经验类型:请选择
  • Add''l requirements (i.e. % of travel, etc.): Flexibility to travel
    其他要求(如出差比重等):能经常出差
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Requirements

See description

Job type
Fulltime job
Location
Shanghai, China
Department
Sales & Marketing
Starting in
As soon as possible

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