Hilton Rotterdam is located in the city centre of Rotterdam. Our facilities include ROOTS that offers a place to lunch, dine and relax.
Hilton Hotels & Resorts is one of the most recognized names in the industry. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow''s savvy global travellers, we shape experiences in which every Guest feels cared for, valued and respected.
As Porter, you report the Front Desk Manager. Examples of your tasks:
- Be knowledgeable about the hotel and its facilities and be able to explain room features, amenities and closing hours of departments to guests.
- Respond to guest requests in a timely manner and follow up accordingly. Pass on any specific guest needs and requests to the involved departments.
- Is able to arrange transport, delivery, storage of luggage is in an efficient, quick and orderly manner for arriving, in house and departing guests.
- Approach guests in the lobby area and offer assistance.
- Accompany guests to their room if time permits and show the amenities in the room as well as the fire exits. Actively try to cross sell on the way to the room.
- Assist guest with their departure.
- Carry out the daily Fire, Life & Safety tour through the hotel and register findings in the Duty report.
- Be familiar with the departmental and hotel targets regarding guest satisfaction (SALT), Hhonors and Rooms Revenue and use these as a focus for your work on a daily basis.
- Valet Parking of cars and the administration of Valet Parking.
- Control of lobby area and entrance to ensure safety of our guests.
- Deliver guest messages, faxes, packages or other items.
- During the night take and deliver Room Service orders.
Are you communicative, flexible, fluent in Dutch and English and do you have relevant experience and your driver''s license?
We are looking for you! Apply and join our amazing team at the Hilton Rotterdam!
Hilton is #6 of Best Workplaces: Large & Multinational 2017!
- Job type
- Fulltime job
- Rotterdam, Netherlands
- Starting in
- As soon as possible