Receptionist

[{{ $ctrl._job.status.name | translate}}] Receptionist
Hilton Sydney

Posted

Job description

Job Summary

About Hilton Hotels

Our team members are changing the world one stay at a time. They''re engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you''ll have more than just a job. You''ll have a challenging and rewarding career in the hospitality industry.
About the role
Responsible for engaging with our guests from arrival to departure, you will respond to guest requests, inquiries and complaints as the main point of contact in the hotel, and maximise sales revenues by participating in up-selling and marketing programs.
Reporting to the Front Office Manager, you will enjoy working as part of a close team on a rotating 7-day roster, in a fast-paced environment.
Duties/responsibilities
  • Welcome guests and complete Check-in and Check-out procedures using Hilton''s system OnQ
  • Manage guest requests, inquiries and complaints
  • Maintain current knowledge of daily VIP and special events, hotel products, services, pricing and special promotional offers
  • Maximise sales revenues through up-selling and marketing programs
Skills/experience
  • Fluent in the English language in order to communicate professionally with guests and team members both in person and over the telephone
  • Computer literate – previous Property Management System experience desirable but not essential
  • Demonstrated ability to resolve problems and conflict
  • Experience in cash handling
  • Previous hotel reception experience and/or a Hospitality-related qualification is desirable
  • A passion for providing excellent customer service
Culture and benefits
Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected'' we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality'' – to our values of ‘Hospitality'', ‘Integrity'', ‘Leadership'', ‘Teamwork'', ‘Ownership'' and ‘Now''. As a Hilton team member you can expect to receive;
  • A competitive industry wage and generous annual leave benefits
  • Team member only discount global Hilton room rates
  • Membership with ‘Hilton Rewards'' Australasian benefits program
  • Discounts of 25-50% on products and services in participating Hilton outlets globally
  • Access to Hilton University training, offering more than 3000 learning programs
  • Career development planning and opportunities

Requirements

See description

Job type
Full-time
Location
Sydney, Australia
Department
Other
Starting in
As soon as possible

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