[{{ $ctrl._job.status.name | translate}}] Night Auditor
Hilton Vilamoura As Cascatas Golf Resort & Spa

Posted

Job description

• Take regular part in meetings and shift handovers.
• Cooperate with Team Members from all departments, in particular Accounting.
• Welcome and check in for guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organisation, explanation of the F&N outlets and other hotel installations).
• Check out of departing guests in accordance with the established standards (drawing up of guests’ bills, processing using the computer system).
• Responsible for the cash inventory allocated to her/him, i. e. daily check, declaring shortfalls and separate calculation of tips.
• Administration of internal keys (restaurant, store, etc.)
• Cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy.
• Carry out administrative tasks.
• Promote in-house sales by thorough knowledge of the hotel and active selling of the hotel facilities.
• Is familiar with the daily hotel activities.
• Preparation of individual and group arrivals.
• Daily check on the routing instructions list with the Team Leader.
• Knowledge of all the tasks on the telephone switchboard.
• Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.
• Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
• Daily closing of the micro system.
• Check all bookings / sales from all departments (telephone, garage, health club, etc.), reconcile and balance these with the sales report from the departments.
• All adjustments must be explained or appropriately documented.
• She/he is responsible for orderly filing of all reports and documents.
• Take over the tasks of room service during the latter’s absence.

Requirements

. To deliver high level of service and of advise to Guests beyond expectations at all time
• To ensure that the guest receives adequate and professional service
• To keep the guest satisfied
• To provide constant support to supervisors, managers and Colleagues
• To attend training sessions and ensure learning points are being implemented
Job type
Fulltime job
Location
Vilamoura, Quarteira, Portugal
Department
Front Office reception
Languages
English, Portuguese
Starting in
As soon as possible
Latest start date
June 2018
Duration
6 months
Other benefits
meals, uniform, health insurance according to the company standards

Hilton Vilamoura As Cascatas Golf Resort & Spa

A beautiful Algarve resort:

Just 25 minutes from Faro Airport and situated within five acres of picturesque landscaped gardens, our Algarve hotel boasts six large pools with cascading waterfalls so you can enjoy a relaxing swim during your stay. We are also close to two Vilamoura golf courses, including the prestigious Pinhal Golf Course. The 7 Seven Spa features a range of luxurious treatments for you to sample and offers a haven way from the stresses of everyday life.

7 Seven Spa:

Portugal’s largest spa, 7 Seven Spa at the Hilton Vilamoura As Cascatas Golf Resort & Spa offers a range of innovative treatments and facilities to help you unwind. Four comfortable treatment rooms and a relaxation area, a variety of treatments using Rituals products, a steam room, sauna and whirlpool are all available to melt away stresses.

Dine in style:

There's something for everyone at our dining facilities. Aquarela features the delicious Mediterranean Barbeque. Try the Sports Bar or Club H2O, with sumptuous cocktails, Alfresco Dining and lively Sunset Lounge Parties. Cilantro is our seasonal Italian restaurant and offers inspiring a la carte dining.

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