Food and Beverage Outlets Manager - Hilton York

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Hilton York Hotel

Posted

Job description

Job Summary

What will I be doing?

As Food and Beverage Outlets Manager at Hilton York, you''ll be responsible for managing operations of Bar, Restaurant, In Room Dining and Conference & Events to deliver an excellent Guest and Member experience.  You will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Manage all Food and Beverage Outlet operations
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Recruit, manage, train and develop the Food and Beverage team
  • Manage guest queries in a timely and efficient manner
  • Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Accountable for monthly stock takes
  • Incentivise team members to maximize sales and revenue
  • Carry out annual and mid-year appraisals
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Ensure communication meetings are conducted and post-meeting minutes generated

What are we looking for?
A Food and Beverage Outlets Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Food and Beverage management experience
  • Able to meet financial targets
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!
Contract - Permanent (39hrs per week)
Salary - £23k per annum Hilton benefits & perks

Requirements

See description

Job type
Fulltime job
Location
York, United Kingdom
Department
F&B service
Starting in
As soon as possible

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