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Accommodation Attendant

Hilton

Posted

Accommodation Attendant

Job Description

A Accomodation Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Team Member experience while managing team member requests in a timely manner.


What will I be doing?

 

As a accomodation Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Team Member experience. A accomodation Attendant will also be required to manage team member requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maintain the cleanliness of the public areas, hallways, Corridors and other areas concern in team member’s accommodation at all times. Ensure that is clean, well maintained and attractively presented.
  •  Greeting guests and responding to queries.
  •  Collecting linens from the leaver’s and making bed set up for the new joiners
  •  Vacuming carpets for the empty rooms
  •  Dusting, polishing furnitures.wipping the window and glass doors in the public area.
  • Emptying trash containers and ashtrays
  • Responsble in refilling the empty water bottles from the dispencer provided by the hotel for the team member’s accommodation.
  • To report the maintenance issues encountered in the empty rooms and public area to the Accommodation Supervisor/ Manager from time to time.
  • Make sure all the facilities are operational and recorded the daily consumable supplies taken from the store.
  • Responsible in maintaining the inventory list of the lines,cleaning items every end of the month.
  • Ensure that all aspects of the accommodation meet hygiene and health and safety regulations.  
  • Coordinate with the Accommodation Supervisor/Manager to maintain the hygiene standards in order to provide our team members a healthy environment.
  • Report all malfunction of equipment, damage on the building or any breakage in TM’s accommodation to Accommodation Manager/ Supervisor.
  • Report incidents in the team member’s accommodation and report immediately to the Accommodation Manager/Supervisor.
  • Arrangement of the accommodation for new team members arrivals room cleanliness, all items in place like complete sets of linens and amenities.
  • Ensures all comments related to TM’s accommodation are responded to/acted on within established time frames.
  • Maintain a safe environment, keep the peace, and act on any actual or potential violations of policies or law. Provide feedback to Accommodation Manager/Supervisor  on accommodation incidents.
  • Perform any other duties and responsibilities as directed by the Accommodation Manager
  • Perform all duties and responsibilities in allotted period of time.
What are we looking for?

A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Ability to work on their own or in teams
  • Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Hotel experience
  • Experience in a similar position


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





Details

Job type
Full-time
Location
Doha, Qatar
Department
Rooms division
Starting in
As soon as possible
Contract duration
Indefinite